Manager, Group Sales

Hilton; Bismarck (ND); Remote; USD 70,000 - 100,000; Full time

Job summary

Join a leading global hospitality company as a Group Sales Manager, where your expertise in Hotel Group Sales will drive business growth. This remote role involves engaging with clients, negotiating contracts, and collaborating with a dynamic sales team. With a focus on customer satisfaction and revenue maximization, you will play a key role in Hilton's commercial success. Enjoy a comprehensive benefits package, including travel opportunities and a supportive work environment that values diversity and inclusion. If you're ready to make an impact in a prestigious company, this is the opportunity for you!

Benefits

Go Hilton travel program

Employee stock purchase program

Paid parental leave

Mental health resources

Paid Time Off (PTO)

Qualifications

• 5+ years in Hotel Group Sales, including luxury experience.
• Strong negotiation skills and customer engagement expertise.

Responsibilities

• Engage with clients to secure new business and retain existing accounts.
• Negotiate contracts and manage customer relationships effectively.

Skills

Hotel Group Sales

Customer Relationship Management

Negotiation Skills

Bilingual (English and Spanish)

Education

Bachelor's Degree

Tools

Delphi FDC

Job description

***The location for this position is virtual/remote***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a USA Outbound Group Sales Manager - WALDORF ASTORIA RIVIERA MAYA, you will support areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Sales team reporting to the Director of Group Sales on property, you will work on projects to retain existing clients and secure new Group Sales business for the hotel.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits here

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the hotel.
• Develop and execute plans to engage in outside sales calls, industry tradeshows, and customer events.
• Develop, execute, and communicate a monthly, quarterly, and annual business plan for a designated market.
• Maintain pipeline of business opportunities that will meet the short- and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through storytelling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage, and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research, solicit, and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
• Create and execute plans to shift share from competitors.
• Engage in outside sales activities to uncover needs, build relationships, and win new business.

Negotiations:

• Negotiate contracts and commission agreements with end user customers and intermediaries.
• Provide solutions that achieve and protect the financial goals of the hotel while strengthening customer relationships.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

How you will collaborate with others:

You will work with a team of in-house hotel-based Group Sales Executives, ADOS, Director of Catering, Events Managers, Site Inspection Manager, and other related departments. You will also interact with the regional team including Regional Directors of Sales, Area Vice-President of Operations, and others.

What projects you will take ownership of:

• Attend industry events and tradeshows both domestic and international. A valid Passport will be necessary for this purpose.
• Represent the hotel in developing market segments and new customer relationships while maintaining existing relations with assigned accounts. Maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing hotel and market trends, implementing marketing initiatives to maximize lead revenue to meet and exceed sales goals.

WHY YOU'LL BE A GREAT FIT

Minimum qualifications:

• Five (5) years of work experience in Hotel Group Sales
• Three (3) years of work experience in luxury Hotel Group Sales
• Travel up to 40% internationally

Useful additional qualifications:

• Bi-lingual in English and Spanish
• Bachelor's Degree

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands). Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among the World’s Best Workplaces. Learn more on our blog and Instagram.

It is Hilton's policy to employ qualified persons without regard to various protected groups and to provide reasonable accommodations for persons with disabilities. For more information, see the provided links.

We offer a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, employee stock purchase plan, 401(k), paid time off, paid parental leave, holidays, and more. The annual salary range for this role is $70,000 - $100,000, based on experience and location. Eligible for participation in the Hilton Annual Incentive (Bonus) Plan.

Job: Sales and Marketing

Title: Manager, Group Sales

Location: Remote

Requisition ID: COR0155Q

EOE/AA/Disabled/Veterans