Manager, Global Technology - EXP.O NOW Tracking and Data

Expeditors; Seattle (WA); On-site; USD 150,000 - 190,000; Full time

Job summary

Expeditors is seeking a Manager of Global Technology to lead the EXP.O NOW Tracking and Data team, driving critical tracking and reporting solutions for customer visibility across the organization.

You will manage a team of 7 engineers, partner with a Technical Product Manager, and guide roadmap priorities for tracking and reporting capabilities. The role emphasizes modernization, reliability, and customer self-service while aligning with portfolio objectives.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• 3+ years experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL).
• 3+ years experience with Agile methodology and practices.
• 3+ years in a formal technical leadership role (e.g., manager).
• Experience coaching and developing technical employees.
• Experience coordinating work across stakeholders and managing competing priorities.
• Experience delivering technology solutions that support business objectives.
• Experience working in collaborative, cross-functional environments.
• Strong leadership, communication, stakeholder management, problem-solving, and organizational skills.

Responsibilities

• Lead and develop a team of engineers, defining and prioritizing the roadmap for tracking and reporting capabilities.
• Deliver improvements in visibility, reporting reliability, and customer adoption.
• Advance modernization including enhanced APIs and self-service reporting to reduce friction for stakeholders.
• Establish ownership and documentation across core deployable units to reduce technical debt and dependency risk.
• Collaborate with TPM, engineering partners, and program leadership to define priorities and deliver roadmap commitments.

Skills

Java/Spring Boot

REST APIs

GraphQL

Relational databases (SQL)

Agile methodologies

Leadership

Stakeholder management

Communication

Cloud platforms (AWS/Azure)

Education

Bachelor's degree in Computer Science / Engineering / Information Systems

Tools

AWS/Azure

Job description

Manager, Global Technology - EXP.O NOW Tracking and Data

Full-time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Globally unified systems

Why This Role Matters

The Manager will lead the EXP.O NOW Tracking and Data team, owning critical tracking and reporting applications that power customer visibility across Expeditors. This role is responsible for delivering a customer-centric visibility experience through seamless shipment tracking, intuitive reporting, notifications, and document access for both external customers and internal stakeholders.

Success in this role comes from leading a high-performing engineering team, advancing modernization efforts, improving reliability and customer adoption, and ensuring delivery aligns with broader program and portfolio objectives.

Team and Technology

You will lead a team of 7 engineers and partner closely with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities within EXP.O NOW. The team supports customer-facing and internal visibility solutions used by importers, exporters, logistics professionals, supply chain organizations, Account Management, Sales, and Branch Operations.

Technologies and platforms include EXP.O NOW, Shipment Tracking API (via Kong API Gateway), Report Writer, Query Service, Reporting Service, Scheduler Service, Template Service, SOLR, Redis, and GitLab CI/CD. The team is focused on modernization initiatives, scalable reporting solutions, enhanced APIs, and increased customer self-service capabilities.

What Success Looks Like

• Build and develop a fully staffed, engaged team with strong ownership across tracking and reporting applications.
• Deliver measurable improvements in visibility and reporting reliability, along with increased customer adoption.
• Advance modernization efforts, including enhanced APIs and self-service reporting capabilities that reduce friction for internal and external stakeholders.
• Establish clear ownership and documentation across core deployable units while reducing dependency risk associated with technical debt.

Key Areas of Impact

Coaching for Growth

• Lead and develop a team of 7 engineers, fostering accountability, engagement, technical growth, and clear ownership across tracking and reporting applications.
• Partner with team members on career development, coaching, and continuous learning while building a collaborative and high‑performing engineering culture.

Delivering on Commitments

• Own delivery and operational support for core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui.
• Drive improvements in reliability, operational health, and customer adoption while aligning execution with Agile delivery practices and portfolio priorities.

Hiring and Retaining Excellence

• Build and maintain a high-performing engineering team through hiring, onboarding, workforce planning, and employee development.
• Create an environment that promotes engagement, retention, knowledge sharing, and long‑term team effectiveness.

Technical Depth and Delivery

• Provide technical leadership for tracking and reporting solutions, supporting engineering decisions, operational excellence, and modernization efforts.
• Guide the evolution of scalable reporting capabilities, enhanced APIs, and self‑service experiences that improve customer visibility.
• Support modernization of the Visibility platform by improving scalability, maintainability, and long‑term sustainability of core tracking and reporting services.
• Partner with technical leaders to reduce technical debt and strengthen platform architecture across owned applications and services.
• Partner closely with a dedicated TPM, engineering partners, and program leadership to define priorities and deliver roadmap commitments.
• Collaborate with Account Management, Sales, Branch Operations, and technology stakeholders to improve customer and business outcomes.

Influence and Advocacy

• Communicate priorities, risks, progress, and delivery outcomes across stakeholders while driving alignment on team objectives.
• Advocate for customer‑centric visibility solutions that improve shipment tracking, reporting experiences, notifications, and self‑service capabilities.

Scope of Vision

• Help shape and execute the roadmap for Tracking and Reporting capabilities within EXP.O NOW, balancing near‑term delivery with long‑term platform evolution.
• Identify opportunities to improve customer experience, operational effectiveness, and visibility product adoption.

Scale of Business Understanding and Impact

• Drive solutions supporting external customers, including importers, exporters, logistics professionals, and supply chain organizations, as well as internal stakeholders across Sales, Account Management, and Branch Operations.
• Align team execution with broader business objectives while delivering measurable improvements in visibility, reporting, and customer adoption.

This position is on‑site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Lynnwood
• Bellevue (Factoria)

Qualifications for Success

Required

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• 3+ years experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL).
• 3+ years experience with Agile methodology and practices
• 3+ years in a formal technical leadership role (e.g., manager).
• Experience coaching and developing technical employees.
• Experience coordinating work across stakeholders and managing competing priorities.
• Experience delivering technology solutions that support business objectives.
• Experience working in collaborative, cross‑functional environments.
• Strong leadership, communication, stakeholder management, problem‑solving, and organizational skills.

Preferred

• 3+ years in the logistics, freight, or supply‑chain industry preferred.
• Experience with Agile methodology and practices.
• Agile certification (e.g., CSM or PMI-ACP), cloud platform experience (AWS/Azure), and