Manager, Global KYC Program Office - Denver, CO (Hybrid)

Western Union; Denver (CO); Hybrid; USD 115,000 - 130,000; Full time

Job summary

Western Union in Denver seeks a detail-oriented Manager for the Global KYC team. You will support the Head of Global KYC, guide operations, and help enforce global policies across regions.

You will lead process improvements, collaborate with cross-functional teams, and develop strong stakeholder relationships while directing a team to deliver key initiatives in a fast-paced compliance environment.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years in AML compliance or equivalent.
• Strong written/verbal communication and stakeholder management.

Responsibilities

• Advise Head of Global KYC and help design Oversight procedures.
• Guide KYC Operations and policy maintenance across regions.
• Lead process improvements and scalability for the KYC program.
• Collaborate across regions to align the Global KYC program.
• Build relationships with stakeholders and leadership team.

Skills

AML experience

Stakeholder mgmt

Communications

Cross-functional

Microsoft Office

Certifications

Education

Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Visio

Job description

Role Responsibilities

Western Union is seeking a detail-oriented, execution-focused Manager to join our Global Know Your Customer (GKYC) team. In this role, you will support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness. You will leverage your deep expertise in financial crime and compliance to guide KYC Operations, lead process improvements, and maintain global policies. You will also collaborate across regions, build strong stakeholder relationships, and solve complex problems related to the application and enforcement of KYC requirements around the globe. In this role you will work cross-functionally to understand our various global compliance needs, business product needs, and regulatory obligations to formulate requirements and ensure consistent execution of the Global KYC Program across regions.

• Act as a strategic advisor to the Head of Global KYC, supporting the design and implementation of the Global KYC Oversight and Management Procedure.
• Apply expertise in Compliance, financial crime typologies, and investigative best practices to help guide and oversee cases handled by KYC Operations.
• Contribute to the drafting, review, and ongoing maintenance of Global KYC policies, procedures, desk references, and related documentation.
• Lead the development and execution of process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.
• Partner with cross-functional teams across global regions to ensure consistent alignment and execution of the Global KYC Program.
• Cultivate strong, collaborative relationships with regional and global stakeholders, facilitating clear and consistent communication with senior leadership.
• Provide leadership and direction to a team of direct reports, ensuring timely delivery of key initiatives and projects that advance the Global KYC Program's objectives.

Role Requirements

• Bachelor's degree is strongly preferred but may be substituted for relevant work experience.
• 5+ years in AML compliance or a comparable field.
• Excellent written and verbal communication, presentation, and stakeholder management skills, especially in a cross-functional environment.
• Experience working with complex systems across multiple stakeholder groups and domains.
• Experience conducting research, gathering feedback, and translating insights into concise summaries of Compliance findings and/or requirements.
• Ability to effectively communicate findings and outcomes to internal and external stakeholders.
• Ability to manage and prioritize multiple projects and tasks independently.
• Demonstrated analytical and problem-solving skills.
• Must possess well developed interpersonal skills and be able to function well within a team-oriented environment.
• Experience leading and empowering high functioning Compliance teams in a fast-paced, deadline-driven environment.
• Strong knowledge of Microsoft Suite tools, including MS Word, Excel and Power Point. Visio is a plus.
• Professional certifications such as CAMS, CFCS, CFE is a plus.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location

7001 E. Belleview Ave Denver, CO 80237

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401KPlan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.

Salary

The annualbase salary rangeis $115,000 to $130,000USDper year. Total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

OtherDetails

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebratesthe unique backgrounds and perspectives of our global teams while reflecting onthe communities weserve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex(including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteranstatus. The company will provide accommodation to applicants, including those with disabilities, duringthe recruitment process, following applicable laws.

#LI-SS2 #LI-Hybrid

Estimated Job Posting End Date:
10-26-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.