Manager, Global Clients Operations

Socket.dev; Manassas (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Securitas Technology is seeking a Manager, Global Client Operations to lead multi-geo electronic security integration programs, owning profitability and customer satisfaction. You will guide a large delivery team, manage program budgets, and oversee contract performance while developing strong client relationships.

Ideal candidates bring 7–10 years in program management, deep electronic security integration experience, and proven ability to navigate a complex stakeholder landscape to deliver

Qualifications

• 7–10 years in Construction Project / Program Management or Delivery Management.
• Experience leading a large team of 80–100 resources.
• Deep experience in electronic security integration.

Responsibilities

• Take full delivery accountability of multi-geo programs and ensure profitability and customer satisfaction.
• Manage programs with a team of program managers; track quality, delivery and financial metrics.
• Track, flag and mitigate program risks; develop and sustain client relationships.
• Oversee contract performance and revenue recognition; ensure profitability.
• Devise strategies to improve incremental margin on running programs.
• For new deals, define delivery model, plan, governance and risk mitigation; shape business case.

Skills

Team leadership

Stakeholder management

Financial acumen

Delivery management

Job description

Manager, Global Client Operations

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

As the Manager, Global Client Operations for Securitas Technology, you will be tasked with:

• Taking full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
• Manage programs, supported by team of program managers. Track key quality, delivery and financial metrics; report the same to executive management.
• Track, flag and mitigate program risks
• Develop and sustain long term powerful client relationship, and ensure customer satisfaction
• Oversee and verify contract performance
• Manage project financials and revenue recognition, with full accountability for profitability
• Devise and execute approach for incremental margin improvement for running programs
• For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation. Shape the program business case.

Job Requirements:

• Minimum work experience of 7 -10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80 – 100 resources.
• Deep experience in electronic security integration
• Needs to demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
• Strong understanding of financials, profitability and cash flow.

Leadership Behaviors:

• Deliver client value
• Execute with urgency
• Hold self and others accountable for results
• Develop and support employees and team
• Demonstrate trust and respect

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.