Manager, Global Account

Subway; Miami (FL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Global Account Manager to lead and grow relationships with its largest Food Service Contractor partners and military exchange accounts across College/University, Healthcare, Stadium/Arena, and AAFES/NEXCOM channels.

You will act as the liaison between field teams and corporate partners, managing a portfolio of non-traditional accounts, and work with Franchise Sales to open new locations.

Qualifications

• Bachelor's Degree in Business, Marketing, Hospitality Management, or related field.
• 5+ years of progressive national/key account management experience in foodservice/contract management or franchise operations.
• Strong executive presence with large corporate partners and corporate account experience.

Responsibilities

• Manage and grow Subway's largest FSC and military partner accounts (Aramark, Compass, Sodexo, AAFES, NEXCOM).
• Develop annual account plans and drive year-over-year growth including same-restaurant sales and new locations.
• Partner with Franchise Sales to generate new restaurant leads and support corporate franchisees.

Skills

Executive presence

Relationship management

Cross-functional collaboration

Account management

Strategic thinking

Education

Bachelor's degree in Business/Marketing/Hospitality

Job description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Global Account Manager is responsible for managing and growing Subway's relationships with its largest Food Service Contractor (FSC) partners — Aramark, Compass, and Sodexo — across the College/University, Healthcare, and Stadium/Arena channels, as well as the AAFES (Army & Air Force Exchange Service) and NEXCOM military exchange accounts. This role is the subject matter expert for these captive, Non-Traditional channels, which represent some of the only key locations in the U.S. where Subway can meaningfully grow restaurant count. This role also partners with the Franchise Sales Team to generate new restaurant leads and supports the franchise sale process for corporate franchisees.

The goal of this role is to make these partners want to grow with the Subway brand: supporting their operations, improving unit-level economics, and understanding what each partner values most in the partnership so that Subway can match it. Global Account Managers act as the liaison between Subway's field teams and these corporate franchisee/business partners, managing a specific portfolio of the non-traditional business.

Responsibilities include but are not limited to:

• Relationship Management – Serve as the primary point of contact and executive relationship owner for the company's Food Service Contractor (Aramark, Compass, Sodexo) and military exchange (AAFES, NEXCOM) partners. Build and sustain trusted, collaborative partnerships that give these partners the support and open communication they need to run a great restaurant and deliver an excellent guest experience consistent with the Subway brand.
• Partner Growth – Drive year-over-year growth across the FSC and AAFES/NEXCOM portfolio through an annual account plan. Develop an intimate understanding of each partner's business and unit-level economics to uncover growth opportunities — same-restaurant sales growth, new restaurant development, and improved unit economics — and understand what each partner values most in the relationship so Subway can match it. Hosting and presenting Quarterly Business Reviews with these key accounts.
• Operations, Training & Standards – Support partner operations teams to improve unit-level economics and operational performance; provide guidance on brand standards, training, and compliance across College/University, Healthcare, Stadium/Arena, and AAFES locations.
• New Business Development – Partner with the Franchise Sales Team and each FSC/military partner's development team to identify, evaluate, and open new restaurant locations, prioritizing captive, non-traditional locations, which represent one of the few remaining U.S. growth channels.

Qualifications:

• Bachelor's Degree in Business, Marketing, Hospitality Management, or related field
• 5+ years of Progressive experience in national/key account management, foodservice, contract management, or franchise operations, ideally within the restaurant, hospitality, or foodservice contractor industry
• Strong executive presence and relationship-management skills with large, sophisticated corporate partners (FSC operators, military exchange organizations)
• Deep understanding of unit-level economics and the ability to translate P&L levers into partner-facing recommendations
• Consultative, partnership-oriented approach; ability to identify what a partner values and tailor Subway's support accordingly
• Strong cross-functional collaboration skills across Operations, Development, Marketing, Legal, and Finance. Team Player.
• Contract and franchise agreement literacy; comfort navigating approval, waiver, and legal/commercial processes
• Excellent verbal, written, and executive presentation skills (QBR/EBR delivery)
• Ability to manage a large, multi-account portfolio and prioritize across competing partner needs
• Familiarity with the college/university, healthcare, stadium/arena, or military exchange foodservice environment preferred

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.