Director, Franchise Performance

Pho Prime, LLC; Seattle (WA); On-site; USD 139,000 - 173,900; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Director of Franchise Performance to lead a regional team driving franchise performance, profitability, and brand standards across multiple territories. You will shape regional strategy, manage senior relationships, and translate corporate goals into actionable field execution.

The ideal candidate has extensive franchise-management leadership, 10+ years in progressive roles, strong P&L acumen, and a proven track record of performance improvements in restaurant operations.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field required.
• MBA or Master’s degree strongly preferred, or equivalent experience.
• 8+ years in Franchise Management or multi‑unit field operations.

Responsibilities

• Lead and develop a team of Managers, Franchise Performance across a multi-territory region, including hiring, coaching, performance management, and succession planning.
• Own overall AUV growth and franchisee health across the regional portfolio; translate company strategy and KPIs into regional plans.
• Serve as senior-level relationship owner for multi-unit operators and key accounts, representing Subway with authority at the executive level.
• Act as primary escalation point for complex franchisee issues, including operational disputes and brand standard violations.
• Partner with Finance to assess franchisee P&L health and develop improvement plans for underperforming locations.
• Lead regional development and growth strategy with cross-functional teams including new openings, remodels, and transitions.
• Conduct regular market visits and represent Subway at industry events and franchisee forums.
• Champion adoption of tools and training programs across the MFP team.

Skills

Leadership

Franchise Management

Multi-unit operations

People management

Strategic planning

P&L management

Relationship building

Analytics

Excel

CRM

Education

Bachelor’s degree in Business, Operations Management, or related field

MBA or Master’s degree (preferred)

Tools

FranConnect

Excel

PowerPoint

CRM software

Job description

Compensation $139,000.00 - $173,900.00/year

Schedule Full time

Job Type Permanent

Highlights

• Bachelor’s degree in Business, Operations Management, or related field required
• 8+ years in Franchise Management or multi-unit field operations
• 3+ years of direct people management experience required

Description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role

The Director, Franchise Performance (DFP) is a senior field leadership role responsible for driving franchise performance, profitability, and brand standards across a multi-territory region. The DFP leads a team of Managers, Franchise Performance (MFPs), sets regional strategy, and serves as the primary escalation point for complex franchisee relationships and performance challenges. The ideal candidate combines strong people leadership with executive-level relationship-building, business acumen, and the ability to translate company strategy into field execution.

Responsibilities

• Lead and develop a team of Managers, Franchise Performance (MFPs) across a multi-territory region, including hiring, coaching, performance management, and succession planning.
• Own overall Average Unit Volume (AUV) growth and franchisee health across the regional portfolio; translate company strategy and KPIs into regional plans and hold MFPs accountable for results.
• Serve as the senior‑level relationship owner for multi‑unit operators, large‑portfolio franchisees, and key accounts, representing Subway with authority at the executive franchisee level.
• Act as the primary escalation point for complex franchisee issues, including operational disputes, compliance concerns, ownership challenges, and brand standard violations.
• Partner with Finance to assess franchisee P&L health across the region and develop improvement plans for underperforming locations.
• Lead the regional development and growth strategy with Field Development, Real Estate, Construction, and MUO Consolidation teams, including new openings, remodels, ownership transitions, and consolidations.
• Conduct regular market visits and represent Subway at industry conferences, franchisee forums, and leadership meetings.
• Champion adoption of company tools, platforms, and training programs (University of Subway, FranConnect, CRM, BAT) across the MFP team.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field required. MBA or Master’s degree strongly preferred, or equivalent experience with 10+ years of progressive leadership in a franchise or multi‑unit management environment.
• 8+ years in Franchise Management or multi‑unit field operations, with a track record of driving business growth, profitability, and organizational performance. Prior experience as a Manager, Franchise Performance (or equivalent) strongly preferred. 5+ years of restaurant/QSR operations experience preferred.
• 3+ years of direct people management experience required, including hiring, coaching, developing, and performance managing exempt‑level professionals. Experience managing geographically dispersed teams preferred.
• Proven ability to lead, coach, develop, and retain a high‑performing team of people managers; skilled in performance management and succession planning.
• Strong strategic and business acumen, including P&L management and the ability to translate company strategy into actionable regional plans.
• Executive presence and the ability to build and maintain senior‑level relationships with franchisees, multi‑unit operators, and cross‑functional leaders.
• Strong analytical skills; ability to synthesize regional performance data, identify trends and systemic issues, and develop data‑driven solutions.
• Deep knowledge of franchise regulations, compliance requirements, and QSR/franchise operations.
• Exceptional written and verbal communication skills; ability to influence senior leadership, franchisees, and cross‑functional partners.
• Proficiency in Microsoft Office (strong Excel, PowerPoint, Smart Sheets) and CRM software (FranConnect).
• Willingness and ability to travel extensively within the region (40%–60%), with flexibility for evenings and weekends based on business needs.
• Valid driver’s license, clean driving record, and reliable transportation in the form of your own vehicle required.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job‑related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V