Manager, Gateway

Globalstar; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with company match

Employee stock purchase program

Life insurance

Disability insurance

Medical FSA

Dependent care

Competitive salaries

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Wellness program

Job summary

Globalstar seeks a Gateway Manager to oversee the satellite earth station operations, lead a small technical team, manage consumables, budgeting, and production planning. You will provide backup during shortages and ensure costs are controlled while maintaining service levels.

You will maintain strong relationships with service providers and the Ground Ops team, enforce maintenance routines, and drive improvements in reliability and efficiency across the gateway systems.

Qualifications

• Requires strong communication, organization, and multitasking abilities in a fast-paced environment.
• Ability to supervise staff, manage budgets and scheduling while ensuring safety and compliance.
• Proficiency with telecom and IT concepts relevant to satellite ground systems.

Responsibilities

• Manage, operate and maintain all aspects of the Globalstar satellite earth station.

Skills

Communication skills

Organizational skills

Deadline management

Time management

Integrity & confidentiality

Microsoft Office

NetSuite

Analytical skills

Learning mindset

RF systems

Electrical systems

Mechanics

Networking

Team leadership

Planning & decision making

English proficiency

Education

High School diploma or GED

Engineering technician/technologist designation (useful)

5+ years telecom operations experience

PSTN, LAN, WAN, UNIX knowledge

Tools

NetSuite

RF test equipment

Job description

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The Gateway Manager is a managerial role in which the main functions are the supervision of assigned employees, responsible for consumable purchasing, financial budgeting, and control. The position is also responsible for resource production planning, occasional unscheduled non-supervisory work serving as a backup during staff shortages as an exception to the normal duties.

Supervisory Responsibilities:

• Recruit, interview, hire, and train direct reports
• Oversee the work and assignments of direct reports
• Provide constructive and timely performance feedback
• Handle discipline and termination of employees in accordance with company policy

Duties/Responsibilities:

• Manage, operate and maintain all aspects of the Globalstar satellite earth station.
• Manage small technical working group.
• Manage and maintain strong technical relationships with service providers and Globalstar Ground Ops team and Engineering Technical Support teams.
• Follow and maintain Gateway documentation and procedures.
• Maintain detailed knowledge of the Gateway Systems and Components.
• Ensure established preventative maintenance routines are rigorously followed.
• Provide direction and hands‑on support for all the gateway systems.
• Occasional unscheduled non-supervisory work during staff shortages.
• Operate the facility optimized for cost and performance.
• Develop internal/external alliances and partnerships to support the systems operations.
• Responsible for site spares and maintaining inventory management database.

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Excellent organizational skills with attention‑to‑detail
• Ability to meet multiple deadlines in a fast‑paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite
• Excellent analytical and problem‑solving skills
• Willingness to learn new technologies is a requirement
• RF system and test equipment knowledge and hands‑on experience
• Fundamentals of telecommunications, electrical systems, mechanics and computer networking
• Ability to motivate and lead teams to achieve objectives and service levels to the highest standards
• Excellent planning, organization and decision‑making skills
• Strong analytical, diagnostic, and problem‑solving skills
• Proficiency in reading, writing and communicating in English required

Education, Experience, and Licenses/Certifications:

• High School diploma or GED-equivalent
• Professional designation such as engineering technician or technologist in Electronics, Computer Science, or Information Systems would be useful but sufficient experience can substitute
• 5) years of hands‑on experience in a telecommunication operational environment preferred
• Detailed technical knowledge of computer and telecommunication equipment and systems such as PSTN, LAN, WAN, UNIX, and personal computer operating systems

Physical Requirements:

• Willingness and ability to travel domestically and internationally for short- and medium-term assignments required; valid passport required
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
• Ability to lift 75 pounds at timesAbility to perform tasks that require standing, walking, climbing ladders and working at moderate heights such as atop scaffolding
• Willingness and ability to work flexible shift schedule
• Willingness and ability to work on‑call to support 24/7/365 network operations

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.