Manager, Future Marketing Transformation

McDonald's; Chicago (IL); On-site; USD 116,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Bonus eligible

Long term Incentive eligible

Stock or equity grants

Job summary

McDonald’s is evolving its global marketing model and forming a Future of Marketing Technology Tower to define how capabilities, processes, and technology will evolve. The Manager, Transformation will translate business needs into scalable technology-enabled solutions and help design future-state operating models that improve efficiency, consistency, and collaboration across the marketing ecosystem.

The ideal candidate brings experience in marketing technology, digital transformation, process

Qualifications

• Bachelor’s degree in Business, Marketing, Information Systems, Technology, or a related field.
• 4-7 years of experience in marketing transformation, marketing technology, digital operations, consulting, process improvement, program management, or related fields.
• Experience working in cross-functional environments involving both business and technology stakeholders.
• Exposure to marketing technologies, customer engagement platforms, CRM systems, content management, analytics, customer data platforms, or related capabilities.
• Experience supporting process mapping, operating model design, project delivery, or transformation initiatives.

Responsibilities

• Support Future of Marketing transformation initiatives by coordinating activities, tracking deliverables, documenting decisions, and managing action items.
• Assist in developing business cases, process documentation, governance materials, training assets, and stakeholder communications.
• Monitor key project milestones and identify risks, dependencies, and opportunities for escalation.
• Contribute to change management and adoption activities that support successful implementation of new processes and capabilities.
• Help promote best practices and knowledge sharing across global and market teams.

Skills

Cross-functional collaboration

Marketing technology

Digital transformation

Process improvement

Program management

Education

Bachelor's degree in Business, Marketing, Information Systems, Technology, or a related field

Tools

CRM systems

Content management

Analytics

Customer data platforms

Job description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald's is evolving its global marketing model to be more connected, efficient, and effective. As part of this effort, McDonald's has established a Future of Marketing team to define how marketing capabilities, processes, technology, and ways of working will evolve over time.

Reporting to the Technology Tower Lead, the Manager, Transformation will support the design, documentation, and implementation of future-state technology processes, operating models, governance frameworks, and business requirements that enable modern marketing capabilities across global and market teams.

This role sits within the Future of Marketing Technology Tower but will work in close partnership with the Customer Engagement Tower. The Manager will help translate business needs into scalable technology-enabled solutions and support the development of future-state operating models that improve efficiency, consistency, and collaboration across the marketing ecosystem.

The ideal candidate brings experience in marketing technology, digital transformation, process improvement, or product delivery and enjoys working across business and technology teams to solve complex challenges.

Duties

Process Design & Operating Model Support

• Support the design and documentation of future-state marketing technology processes, workflows, governance models, and ways of working.
• Assist in identifying current-state process gaps, inefficiencies, and opportunities for improvement across marketing technology capabilities.
• Partner with Technology Tower and Customer Engagement Tower stakeholders to ensure processes are aligned across teams, systems, and business objectives.
• Contribute to the development and maintenance of RACI frameworks that define roles, responsibilities, and decision rights across global, market, business, and technology teams.
• Support operating model design activities and help document future-state organizational interactions and governance structures.

Business & Technology Partnership

• Work closely with Customer Engagement, Martech, Data, Content, and other Future of Marketing teams to understand business requirements and translate them into technology-related process and capability needs.
• Support workshops, working sessions, and stakeholder engagement activities to gather inputs, document decisions, and drive alignment.
• Help assess how technology capabilities can enable improved customer engagement, campaign execution, personalization, content operations, and measurement.
• Partner with technology and business teams to ensure process designs consider system capabilities, integrations, and data dependencies.

Transformation & Program Support

• Support Future of Marketing transformation initiatives by coordinating activities, tracking deliverables, documenting decisions, and managing action items.
• Assist in the development of business cases, process documentation, governance materials, training assets, and stakeholder communications.
• Monitor key project milestones and identify risks, dependencies, and opportunities for escalation.
• Contribute to change management and adoption activities that support successful implementation of new processes and capabilities.

Governance & Continuous Improvement

• Support the establishment of governance standards and documentation practices across Future of Marketing initiatives.
• Maintain process maps, operating model documentation, and repository materials.
• Identify opportunities to improve consistency, efficiency, and effectiveness across marketing technology capabilities.
• Help promote best practices and knowledge sharing across global and market teams.

Qualifications

Required Experience

• Bachelor's degree in Business, Marketing, Information Systems, Technology, or a related field.
• 4-7 years of experience in marketing transformation, marketing technology, digital operations, consulting, process improvement, program management, or related fields.
• Experience working in cross-functional environments involving both business and technology stakeholders.
• Exposure to marketing technologies, customer engagement platforms, CRM systems, content management, analytics, customer data platforms, or related capabilities.
• Experience supporting process mapping, operating model design, project delivery, or transformation initiatives.

Preferred Experience

• Experience within a global or multi-market organization.
• Experience supporting marketing, customer engagement, CRM, loyalty, or personalization capabilities.
• Experience developing process documentation, workshop materials, requirements, or business cases.

Compensation

Bonus Eligible:EDIT

Long - Term Incentive:EDIT

Benefits Eligible: EDIT

Salary Range

The expected salary range for this role is$115,872.00 -$144,840.00per year

The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

[e-mail]