Manager, Change Management

McDonald's Corporation; Chicago (IL); On-site; USD 115,872 - 144,840; Full time

Benefits offered by this job

Sabbatical program

Tuition assistance

Flexible work arrangements

Health and welfare benefits

Job summary

McDonald’s Global Business Services – Change & Organization Activation COE is seeking an experienced Manager, Change Management to support holistic change planning and execution for the Future of Marketing program. The role focuses on driving adoption, readiness, and measurement across regions, functions, and stakeholder groups.

You will translate complex process and platform changes into actionable communications, training, and enablement, partner with cross-functional leaders, and lead

Qualifications

• Bachelor’s degree in Business, HR, Change Management, or related field.
• 5+ years of experience supporting enterprise-scale transformation initiatives.
• Strong expertise in structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and change communications.
• Demonstrated ability to influence and lead across business, functional, and technology teams without direct authority.
• Proven experience defining and tracking adoption KPIs, readiness metrics, and value realization outcomes.
• Ability to operate effectively in fast-paced, ambiguous environments while managing multiple, competing priorities.

Responsibilities

• Lead Change Sub‑Workstreams aligned to the end-to-end FOM change strategy, enterprise change framework, and program milestones.
• Translate FOM process and platform changes into clear, role‑based impacts, communications, training, and adoption actions for global business audiences.
• Partner closely with program leadership and key stakeholders across Global Marketing, Global Technology, and Global Business Services to ensure integrated delivery across process, technology, data, and service readiness.
• Conduct change impact assessments, stakeholder analyses, and readiness evaluations across regions, functions, and user personas.
• Define, track, and report on adoption and readiness metrics.
• Use data-driven insights to identify risks, adjust change strategies, and accelerate adoption and value realization.
• Lead the design and delivery of targeted change communications aligned to program milestones and leadership priorities.
• Partner with Learning & Development and product teams to shape learning strategies and enablement (e.g., job aids, quick guides, demos, office hours, hypercare, train-the-trainer).
• Ensure learning and performance support are embedded into day-to-day workflows and reinforced post go-live.
• Apply and champion McDonald’s enterprise change standards, tools, and ways of working.
• Capture and share lessons learned with the COE to strengthen enterprise change capability.
• Advise and coach leaders on sponsorship, change strategy execution, and outcome measurement.

Skills

Change management

Stakeholder engagement

Communication

Leadership

Storytelling

Education

Bachelor's degree in Business, HR, Change Management, or related field

Tools

ServiceNow

Job description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald’s Global Business Services – Change & Organization Activation COEis seeking an experienced Manager, Change Management to supportholistic change planning and execution for theFuture of Marketing Program. McDonald’s is evolving its global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support.As part of this effort, McDonald’s is establishing a Future of Marketing team to define how marketing capabilities, processes, and ways of working will evolve over time.The team will help the business better leverage scale, improve consistency across markets, and strengthen the overall effectiveness of marketing investments.

Key Responsibilities

Lead Change Sub‑Workstreams

• Lead and execute assigned change management sub‑workstreams aligned to the end‑to‑endFOMchange strategy, enterprise change framework, and program milestones.

• TranslateFOMprocess and platform changes (e.g., workflows, templates, approvals, repositories) into clear, role‑based impacts, communications, training, and adoption actions for global business audiences.

• Partner closely with program leadership and key stakeholders across GlobalMarketing, Global Technology, and Global Business Services (GBS) to ensure integrated delivery across process, technology, data, and service readiness.

Drive Readiness, Adoption, and Measurement

• Conduct change impact assessments, stakeholder analyses, and readiness evaluations across regions, functions, and user personas.

• Define, track, and report on adoption and readiness metrics (e.g., training completion, go‑live readiness, platform usage, process compliance, stakeholder sentiment).

• Use data‑driven insights to identify risks, adjust change strategies, and accelerate adoption and value realization.

Enable Communications, Learning, and Performance Support

• Lead the design and delivery of targeted change communications aligned to program milestones and leadership priorities.

• Partner with Learning & Development and product teams to shape learning strategies and deliver role‑based enablement (e.g., job aids, quick guides, demos, office hours,hypercare, train‑the‑trainer).

• Ensure learning and performance support are embedded into day‑to‑day workflows and reinforced post go‑live.

Advance Enterprise Change Capability

• Apply and champion McDonald’s enterprise change standards, tools, and ways of working.

• Capture and share lessons learned and best practices with the Change & Organization Activation (COA) COE to continuously strengthen enterprise change capability.

• Advise and coach leaders on effective sponsorship, change strategy execution, and outcome measurement.

Qualifications

Required

• Bachelor’s degree in Business, Human Resources, Change Management, or a related field.

• 5+ years of experiencesupporting complex, enterprise‑scale transformation initiatives.

• Strong expertise in structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and change communications.

• Demonstrated ability to influence and lead across business, functional, and technology teams without direct authority.

• Proven experience defining and tracking adoption KPIs, readiness metrics, and value realization outcomes.

• Ability to operate effectively in fast‑paced, ambiguous environments while managing multiple, competing priorities.

Desired & Preferred Experience

• Experience supporting process‑led global standardization initiatives, including global process ownership, management of local nuances, and exception governance.

• Demonstrated success partnering with stakeholders in risk‑managed, policy‑driven, or regulated environments.

• Experience designing and delivering role‑based training and performance support for legal, operational, and business requester audiences.

• Experience supporting global, multi‑market deployments using persona‑based change planning approaches.

• Proven ability to translate system and platform capabilities (e.g., workflows, templates, clauses, reporting) into sustainable, adoptable ways of working.

• Experience‑led change, service design, or journey‑based change approaches.

• Strong process design, data‑driven mindset, and storytelling capabilities.

• Experience working with globally distributed teams and cross‑functional partners.

• Experience driving adoption of enterprise service platforms or employee portals (e.g., ServiceNow‑enabled transformations).

Compensation

Bonus Eligible:Yes

Long - Term Incentive:Yes

Benefits Eligible: Yes

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Salary Range

The expected salary range for this role is$115,872.00 -$144,840.00per year
The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case‑by‑case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.