Manager, Fund Admin Growth Sales

Carta; New York (NY); On-site; USD 255,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Fund Admin Growth sales team. In this pivotal role, you will lead a team of Growth Account Executives, driving customer engagement and satisfaction while overseeing sales performance. Your mission will be to establish best practices, foster collaboration across teams, and implement innovative strategies that enhance productivity and customer loyalty. This position offers a unique opportunity to contribute to a transformative platform in the private markets, where your leadership will directly influence the success of clients and the growth of the organization. Join a forward-thinking company dedicated to empowering ownership and innovation.

Benefits

Equity for all full-time roles

Market competitive salary

Exceptional benefits

Commission plans for applicable roles

Qualifications

• 5+ years of successful account management experience is recommended.
• Proven track record in customer engagement and satisfaction.

Responsibilities

• Provide leadership for Growth AE’s and manage team performance.
• Develop and implement sales initiatives to increase productivity.

Skills

Account Management

Customer Engagement

Analytical Skills

Problem Solving

Communication Skills

Interpersonal Skills

Growth Mindset

Job description

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Manager, supporting the Fund Admin Growth sales team, you’ll work to:

• Provide directional leadership for Growth AE’s by overseeing daily activities and quota performance management in order to consistently meet/exceed individual and team goals quarterly and annually
• Act as an internal advisor, leader, and advocate for team members
• Establish best practices for how to effectively manage a Growth Account Executive team and their book of business and develop and implement new sales initiatives, strategies and programs to help increase your team’s productivity
• Enable teams to educate customers in all segments on Carta’s broader mission of creating owners
• Work with Customer Success leadership to drive feedback on the growing requirements of our customers
• Meet targets for ARR Expansion while maintaining customer health as set by Customer Success leadership
• Partner cross-functionally on implementing strategies to scale the teams ability to proactively engage with customers to identifying expansion opportunities

The Team You'll Work With

The Manager, Fund Admin Growth position is a critical role within the broader Fund Administration business unit, reporting to the Vice President of Customer Success. You will oversee a team of Growth Account Executives that own a book of business that spans the full spectrum of our Fund Administration customer base.

This includes ensuring your team is helping customers get value out of Carta products, closing sales of additional features, and managing them successfully through the renewal process. Using your experience, you will collaborate with the team, product, marketing and support to drive account strategy, solve problems, drive additional revenue and improve customer engagement and loyalty.

About You

• Minimum of 5 years of successful account management experience recommended
• Proven track record in customer engagement, resulting in increased engagement, customer satisfaction, and contract value growth on both upsells and driving expansion
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making
• Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
• Customer-first mindset, with a focus on seeking solutions to ensure greater lifetime value for our clients
• Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills, with an emphasis on building strong internal and external relationships
• Proven ability to drive results, across multiple functions, and exceed allotted targets
• Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
• Growth mindset, proactive, and action-oriented
• Prior experience working in venture capital or private equity space
• Prior experience supporting financial practices or financial software solutions

At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross-functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.

Carta’s compensation package includes a market competitive salary, equity for all full-time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:

• $255k OTE in San Francisco and New York

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.