Manager, Fulfillment Services

Stratasys Ltd; Belton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Stratasys Ltd. seeks a Manager of Fulfillment Services to lead a cross-functional team responsible for fulfilling customer orders from quotation to production handoff. You will drive process excellence, coach staff, and partner with Sales, Operations, and customers to deliver accurate quotations and seamless order execution.

The role emphasizes ISO/quality system implementation, staff development, and continuous improvement across engineering, manufacturing, and fulfillment functions.

Qualifications

• Minimum 8 years of customer-facing and/or project management experience.
• At least 1 year of leadership experience managing employees.
• 3+ years in product design, engineering, manufacturing, inspection or quality fields.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Lead Fulfillment Services team, align with Sales, Operations and customers.
• Oversee order quotation through production handoff and service delivery.
• Develop and coach staff; monitor performance and training needs.
• Ensure adherence to ISO 9001, ISO 13485 and AS 9100 quality systems.
• Manage NCR/CAPA processes and contract reviews during quotes and orders.
• Coordinate with multiple departments to meet business goals.

Skills

Leadership

Customer-facing

Project management

Staff development

Cross-functional collaboration

Education

Bachelor’s degree in engineering, business or related field

High School Diploma

Tools

MS Office

CAD software

Job description

Manager, Fulfillment Services

Role Overview

Leads the Fulfillment Services team in supporting pre‑sales activities and managing customer orders from quotation through production handoff. Partners closely with Sales, Operations, and customers to ensure accurate quotations, seamless order execution, and exceptional customer service. Responsible for developing and coaching team members, driving process excellence, and fostering a high‑performing, customer‑focused team.

Responsibilities

• Manage all processes and operations of the Fulfillment Services Department and respond to staffing requirements
• Address fulfillment site or pod issues as they arise, including internal and external escalated situations
• Work with other departments to help achieve company business goals
• Develop and maintain knowledge of the company’s engineering, manufacturing, sales, product management, business systems, legal, quality, fulfillment services, accounting, and marketing functions; effectively interface with these functions in performing assigned project activities to ensure compliance and operational efficiencies
• Help develop, test, and implement new processes and software
• Review and verify outside vendor products/services, customer contracts for acceptance, and negotiate changes as needed
• Manage NCR and CAPA processes for team members, ensuring assignments are completed and closed within allotted time frames
• Oversee and assist project engineering staff with contract review during the quote and order stage
• Demonstrate continuous growth in the field of expertise, creating opportunities for advancement in the department and the company
• Implement and train on ISO 9001:2000, ISO 13485, and AS 9100 quality systems and procedures
• Use predetermined metrics to evaluate and review Fulfillment Services staff
• Train the entire Fulfillment Services staff on:
  • Customer interface
  • SDM capabilities
  • Additive and traditional manufacturing
  • Quoting procedures
  • Various company software
  • Determining customer’s needs and requirements
  • Recovery plans
  • Nonconformance procedures
  • Job and time management
• Focus on difficult and complex customer opportunities
• Create new or modify work instructions and product flow processes
• Manage daily operations of a Fulfillment Services team, including employee activities such as performance management, disciplinary action, and recruiting, with special regard to fairness, attendance, accident or injury prevention, turnover, and employee relations
• Monitor and direct workload balance of the department
• Ensure employee training requirements are kept up to date and employees are trained in a timely manner
• Responsible for interviewing, hiring, developing, and retaining qualified staff
• Assist in projecting headcount requirements for the department based on department business plans
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

Qualifications – Must Have

• High School Diploma or equivalent
• 8 years of customer‑facing and/or project manager experience
• One year of leadership experience managing employees
• Minimum of 3 years of experience in product design, engineering, manufacturing, inspection or quality requirements, or related industries
• Exceptional management and leadership skills
• Understanding of or experience with SDM product and services, other manufacturing processes, and computer aided design and manufacturing software
• Ability to read 2‑D drawings and understand GD&T
• General familiarity with the additive manufacturing and CAD industries
• Thorough understanding of Microsoft Office products (Word, Excel, Outlook)
• Must be self‑motivated and able to work effectively on projects with minimal direct supervision
• Ability to independently organize and prioritize multiple duties required
• Good verbal and written communication skills and the ability to resolve technical issues while maintaining a good working relationship with account managers, customers, and internal employees
• Customer‑focused attitude with a high sense of urgency and attention to detail when handling processes and machine‑related issues

Qualifications – Nice to Have

• Bachelor’s degree in engineering, business or a related field
• Rapid prototyping experience
• Creativity and willingness to gain an advanced understanding of rapid prototyping applications
• Project leadership and project management skills

Compliance and Eligibility

As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). The successful candidate must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. § 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Statement

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.