Manager, Fulfillment Optimization and Analytics

Art.com; Indianapolis (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Art.com is seeking a Manager, Fulfillment Optimization & Analytics to lead our order-flow and drop‑ship initiatives in Indianapolis. This hands‑on role oversees end‑to‑end transmission of orders, monitors performance, and partners with Product, Engineering, and Operations to drive improvements.

You will build dashboards, define KPIs, and own systems improvements, ensuring accurate, timely fulfillment and vendor reliability.

Qualifications

• 4–7 years in analytics, operations, fulfillment, supply chain, or business systems roles.
• Experience in e‑commerce preferred.
• Strong proficiency in Excel, BI tools (Looker, Tableau, Power BI), and ERP systems.
• Familiarity with OMS/WMS systems, API-driven integrations, and SQL preferred.

Responsibilities

• Oversee end‑to‑end electronic order transmission across internal systems and external partners; ensure accuracy, timeliness, and SLA adherence.
• Identify bottlenecks and optimize routing, batching, and production workflows to increase throughput and reduce defects.
• Own daily drop‑ship execution, vendor communication, and performance analytics; ensure partners meet quality, speed, and reliability standards.
• Build and maintain dashboards, KPIs, and reporting to illuminate order‑flow health, fulfillment performance, and vendor reliability.
• Serve as the business owner for fulfillment‑related systems; work with Product/Engineering to troubleshoot issues and prioritize enhancements.
• Lead structured optimization initiatives using data, root‑cause analysis, and experimentation.
• Collaborate across Operations, Customer Service, Product, Engineering, and Vendor Management for seamless order flow and rapid issue resolution.
• Act as first‑line owner for order‑flow disruptions, system failures, and vendor exceptions.
• Maintain clear process documentation, workflows, and training materials for fulfillment and drop‑ship operations.

Skills

Operational Analytics

Fulfillment Knowledge

Systems Fluency

Process Optimization

Cross-Functional Leadership

Hands-On Execution

Documentation

Education

Bachelor's degree or higher

Tools

Excel

Looker

Tableau

Power BI

ERP systems

SQL

Job description

Art.com is the world's largest online specialty retailer of high-quality wall art, framed and unframed artwork and canvas. The company was founded in 1998, with the mission to make art accessible by transforming the way the world discovers, personalizes, shares and purchases art. With exclusive curated collections of exquisite images and collaborations with renown artists and photographers, Art.com offers an unparalleled selection of art across all styles, genres, and eras, allowing you to explore original artists and photographers alongside classic masters.

Art.com brings your vision to life, turning ordinary spaces into extraordinary places. Whether you are decorating an entire home or office or refreshing a single space, our diverse collection keeps you ahead of the trends, ensuring your walls are vibrant and inspiring. At Art.com, you have easy access to millions of art images to create your own custom style with top quality craftsmanship made in the USA from museum-grade materials. We Are Art. If this is a mission that excites you, please keep reading!

The Manager, Fulfillment Optimization & Analytics is responsible for ensuring that every order moves through Art.com’s fulfillment and drop‑ship network accurately, efficiently, and predictably. This leader owns the operational systems that transmit orders, monitors and improves order‑flow performance, and uses analytics to drive continuous optimization.

This is a “hands‑on” position and the ideal candidate is skilled at working in ambiguous situations and taking ownership of processes.

This role reports on-site 5 days per week with the exception of vendor travel.

General Responsibilities:

• Order Flow Management — Oversee end‑to‑end electronic order transmission across internal systems and external partners; ensure accuracy, timeliness, and SLA adherence.
• Fulfillment Optimization — Identify bottlenecks, inefficiencies, and failure points in routing, batching, and production workflows; implement improvements that increase throughput and reduce defects.
• Drop‑Ship Operations — Own daily drop‑ship execution, vendor communication, and performance analytics; ensure partners meet quality, speed, and reliability standards.
• Operational Analytics — Build and maintain dashboards, KPIs, and reporting that illuminate order‑flow health, fulfillment performance, and vendor reliability.
• Systems Ownership — Serve as the business owner for fulfillment‑related systems; partner with Product/Engineering to troubleshoot issues, refine logic, and prioritize enhancements.
• Continuous Improvement — Lead structured optimization initiatives using data, root‑cause analysis, and experimentation.
• Cross‑Functional Collaboration — Work closely with Operations, Customer Service, Product, Engineering, and Vendor Management to ensure seamless order flow and rapid issue resolution.
• Issue Resolution & Escalation — Act as the first‑line owner for order‑flow disruptions, system failures, and vendor exceptions.
• Documentation & SOPs — Maintain clear process documentation, workflows, and training materials for fulfillment and drop‑ship operations.

Skills and Abilities:

• Operational Analytics — Strong ability to analyze large datasets, identify trends, and translate insights into operational improvements.
• Fulfillment & Logistics Knowledge — Experience with order routing, warehouse workflows, or drop‑ship operations.
• Systems Fluency — Comfort working with order management systems, APIs, routing logic, and vendor integrations.
• Process Optimization — Skilled in root‑cause analysis, workflow redesign, and continuous improvement methodologies.
• Cross‑Functional Leadership — Ability to influence without authority and drive alignment across teams.
• Hands‑On Execution — Comfortable being “hands‑on”, someone who jumps in to solve problems directly.
• Communication & Documentation — Clear communicator who can translate technical issues into business terms.

Education/Experience:

• 4–7 years in analytics, operations, fulfillment, supply chain, or business systems roles
• Experience in e‑commerce preferred
• Strong proficiency in Excel, BI tools (Looker, Tableau, Power BI), and ERP systems
• Familiarity with OMS/WMS systems, API‑driven integrations, and SQL Preferred

Physical Requirements:

• This role requires navigating various warehouse and manufacturing floors, repetitive use of computer equipment such as keyboard and mouse, and frequent handling of various art pieces which can at time be large or awkward.

Art.com is an equal opportunity employer.