Senior Operations Manager – eCommerce Fulfillment Operations

Creatorsworkhere; Chattanooga (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Adorama is seeking a Senior Operations Manager to lead the Chattanooga Distribution Center handling 80–110 associates across inbound, inventory, fulfillment, and shipping. You will balance daily execution with strategic initiatives and partner with senior leadership to drive operational excellence.

You will own labor planning, develop KPI dashboards, and guide cross-functional projects, including automation readiness and future growth planning with a focus on accuracy and customer satisfaction.

Qualifications

• Minimum 8 years of progressive leadership experience in distribution or fulfillment operations, including 5+ years in high-volume B2C/eCommerce.
• Strong KPI management and labor planning demonstrated in past roles.
• Experience leading managers and supervisors and driving cross-functional initiatives.

Responsibilities

• Provide day-to-day operational leadership for the 238,000-square-foot eCommerce Fulfillment Distribution Center in Chattanooga.
• Lead Receiving, Putaway, Inventory Control, Replenishment, Picking, Packing and Shipping processes.
• Own KPIs (SLA, RPH, labor utilization, inventory accuracy, quality, safety, throughput, cost) and develop daily scorecards.

Skills

Leadership

KPI management

Labor planning

Project management

Coaching

Data-driven decisions

Problem solving

Operations ownership

Cross-functional collaboration

Job description

Our Story
Powering fast, reliable fulfillment for Adorama, Scuba.com and Sunny Sports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventurers, and enthusiasts alike get the gear they need - accurately and on time.

Whether it's camera equipment, dive gear, or outdoor essentials, our warehouse teams handle every step of the process with precision, care, and a deep commitment to the customer experience. We don't just ship products - we help deliver moments of inspiration, exploration, and creativity.

We're a team that takes pride in doing things right - working together to ensure every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our brands.

OurLeadership Principles

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

Position Summary

This role serves as the second-in-command for the Chattanooga Distribution Center, providing day-to-day operational leadership while supporting the Senior Director of Operations in executing strategic initiatives, developing leaders, driving operational excellence, and preparing the operation for future growth and automation. The Senior Operations Manager is responsible for leading the day-to-day execution of Adorama's 238,000-square-foot eCommerce Fulfillment Distribution Center, supporting approximately 80-110 associates across inbound, inventory, fulfillment, and shipping. The role balances daily operational execution with strategic initiatives, ensuring the operation meets today's performance expectations while preparing for future growth and automation.

Key Responsibilities

Operational Leadership

• Lead Receiving, Putaway, Inventory Control, ICQC, Replenishment, Picking, Packing, and Shipping processes.
• Own and proactively plan for daily execution, labor planning, workflow, and customer commitments.
• Drive cross-functional collaboration, including shared labor management.

Operational Performance Management

• Own KPIs including SLA, RPH, labor utilization, inventory accuracy, quality, safety, throughput, and cost.
• Develop and maintain daily operational scorecards and KPI dashboards.
• Use data to drive decisions and corrective actions.

Leadership & Talent Development

• Coach and develop managers, supervisors, and team leads.
• Build accountability and succession strength.
• Create a respectful, collaborative culture with clear expectations.

Continuous Improvement

• Lead root-cause investigations.
• Standardize, document, audit, and sustain processes.
• Improve productivity, warehouse flow, and storage utilization.

Planning, Projects & Business Management

• Support annual operating plans, labor forecasting and budgeting.
• Lead peak planning and execution.
• Lead cross-functional operational projects including process improvements, layout changes, and technology implementations.
• Support capacity planning and operational readiness.

Future Readiness

• Support warehouse automation, Goods-to-Person (GTP) initiatives, and technology adoption.

Qualifications

Required

• Minimum 8 years of progressive leadership experience in distribution or fulfillment operations, including at least 5 years in a high-volume B2C/eCommerce fulfillment environment.
• Experience leading operations through managers and supervisors.
• Strong KPI management and labor planning.
• Demonstrated project management experience leading cross-functional operational initiatives.
• Proven success developing leaders and improving operational performance.
• Strong analytical, coaching, communication, and problem-solving skills.

Preferred

• Warehouse automation or Goods-to-Person (GTP) experience.
• Lean / Six Sigma background.
• Multi-site distribution leadership.

Leadership Competencies

• Operational ownership
• Visible warehouse floor leadership
• Structured root-cause problem solving
• Data-driven decision making
• Coaching and mentoring
• Building high-performing teams
• Continuous improvement mindset
• Calm execution under pressure