Manager, Franchise Performance - Fairfield, CT

Pho Prime, LLC; Southport (CT); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Manager, Franchise Performance to lead operational excellence for a portfolio of franchise restaurants. The role emphasizes field presence, data-driven decision making, and active collaboration with franchisees to boost sales and profitability.

You will travel frequently, coach operators, and develop action plans that align with brand standards and market growth. A strong background in franchise operations and leadership is essential.

Qualifications

• Travel and field-based role with 80-90% travel within territory; evenings or weekends as needed.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or related leadership roles; QSR/foodservice experience preferred.
• Strong business acumen with P&L, sales trends, cost drivers, margins, and financial outcomes.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel 80-90%

Field leadership

Relationship building

Communication skills

Data analysis

Excel proficiency

Franchise operations

Problem solving

Education

High school diploma / undergraduate degree in Business or related field

Tools

Franchise management systems

MS Office

Job description

Compensation $95,000.00 - $105,000.00/year

Schedule Full time

Job Type Permanent

Description

Job Title: Manager, Franchise Performance

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, we are not standing still. We are building. This is a business focused on whatmatters most: growing franchisee profitability, strengthening our brand and creating long-termvalue. The people who thrive here are the ones who want to make a real impact. You will notjust do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to ahigh standard because what we do directly impacts thousands of franchisees around the world.If you bring energy, accountability and a bias for action, you will fit right in. We take the workseriously, but we also know the best results come from teams that support each other, celebratewins and show up ready to build something better every day. This is your chance to be part ofwhat's next.

The Manager, Franchise Performance position is an important and impactful field-based role responsible for supporting a portfolio of franchise Subway restaurants within an assigned territory. This role partners directly with franchisees to seek opportunities to improve overall restaurant performance, increase sales, support profitability, strengthen operations, and ensure consistent execution of brand standards. The ideal candidate enjoys working in the field, building relationships, using data to solve business challenges, and coaching operators to improve results. This role requires frequent travel, strong business acumen, and the ability to influence others without direct authority.

Responsibilities include but are not limited to:

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Qualifications:

• Willingness and ability to travel approximately 80-90% within the assigned territory, including occasional evenings or weekends based on business needs. The role is expected to be in the field 4 days a week, with one administrative-focused day working from home.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.
• Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver's license, clean driving history, and access to a reliable, properly insured personal vehicle.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V