Manager, Franchise Performance

Pho Prime, LLC

Wichita (KS)

On-site

USD 73,200 - 91,500

Full time

14 days+

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Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More

Job summary

Subway is seeking a Manager, Franchise Performance to lead a portfolio of restaurants in the field, partnering with franchisees to drive profitability and brand execution. You will analyze data and coach operators to implement action plans across sales, guest experience, and operations.

This role requires frequent travel and a strong business sense to influence outcomes without direct authority, helping scale franchise success and operational excellence.

Qualifications

Willingness and ability to travel 80–90% within the territory, with potential evenings or weekends.
5+ years in multi-unit quick service restaurant, fast casual, foodservice, hospitality, or related leadership.
Strong business acumen including P&L, sales trends, and margin improvement.
Ability to lead, coach, and influence operators, managers, franchisees, or field teams.
Proficiency with Excel and franchise management systems.

Responsibilities

Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
Review sales, financial, operational, and performance data to identify opportunities.
Create action plans with franchisees to improve sales, profitability, guest experience, and brand execution.
Conduct regular restaurant visits to assess operations, food safety, standards, and performance.
Coach franchisees on programs, technology tools, marketing initiatives, and operational improvements.
Support new openings, remodels, ownership transitions, and market development activities.
Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel willingness

Business acumen

Leadership & coaching

Data-driven problem solving

Communication skills

Independent field work

Excel proficiency

Franchise management systems

Sales & profitability focus

Relationship building

Education

High school diploma

Undergraduate degree in Business / Hospitality / Restaurant Management

Tools

Microsoft Excel

Franchise management systems

Job description

Compensation $73,200.00 - $91,500.00/year

Schedule Full time

Job Type Permanent

Description

Job Title: Manager, Franchise Performance

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what’s next.

The Manager, Franchise Performance position is an important and impactful field-based role responsible for supporting a portfolio of franchise Subway restaurants within an assigned territory. This role partners directly with franchisees to seek opportunities to improve overall restaurant performance, increase sales, support profitability, strengthen operations, and ensure consistent execution of brand standards. The ideal candidate enjoys working in the field, building relationships, using data to solve business challenges, and coaching operators to improve results. This role requires frequent travel, strong business acumen, and the ability to influence others without direct authority.

Responsibilities

Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
Review sales, financial, operational, and performance data to identify improvement opportunities.
Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
Support new restaurant openings, remodels, ownership transitions, and other market development activities.
Collaborate with internal teams to support franchisee success and market performance.

Qualifications

Willingness and ability to travel approximately 80-90% within the assigned territory, including occasional evenings or weekends based on business needs.
High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
5+ years of experience in multi-unit quick service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick service restaurant, fast casual, or foodservice experience strongly preferred.
Strong business acumen, including experience with profit and loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
Strong communication, relationship-building, problem-solving, and influencing skills.
Ability to work independently in a field-based role and manage multiple priorities across a territory.
Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
Valid driver’s license, clean driving history, and access to a reliable, properly insured personal vehicle.

Benefits