Manager, Fleet Performance - Marine Operations

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 140,000 - 200,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a Manager, Fleet Performance - Marine Operations to lead fleet-wide performance across systems, processes, and people. You will align shipboard and shoreside teams, optimize marine system use, and drive continuous improvement in operational excellence across the fleet.

You will partner with IT and HR to ensure system enhancements, data quality, and forward-looking staffing plans, delivering regular performance reporting to senior leadership.

Qualifications

• Minimum 8–10 years in marine operations, fleet management, or related maritime role.
• Experience driving multi-vessel performance and system adoption.
• Knowledge of marine digital systems (PMS, defect tracking, issue tracking).
• Cross-department collaboration with HR, Training, Safety, IT.
• Understanding of staffing models, manning, and par level planning.
• Strong project coordination and stakeholder management skills.
• Excellent English communication for executive reporting.

Responsibilities

• Drive fleet-wide marine performance across systems and shipboard teams.
• Identify fleet gaps and drive process improvements via standardization.
• Champion use of marine digital systems onboard and ensure data quality.
• Monitor defect management and issue tracking for timely resolutions.
• Improve PMS engagement and maintenance planning across the fleet.
• Collaborate with IT to align system roadmaps with operations.
• Support fleet manpower planning and forward-looking gap management.
• Provide regular fleet performance reporting to leadership.

Skills

Marine operations

Fleet management

PMS knowledge

Issue tracking

Data analysis

Cross-functional work

Executive reporting

English communication

Tools

IssueTrax

PMS software

MS Office

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavour.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service.

Job Summary

The Manager, Fleet Performance - Marine Operations plays a central role within the Marine Operations organization, responsible for driving fleet‑wide performance across systems, processes, and people. This position serves as the primary performance lead, ensuring alignment and accountability across shipboard and shoreside marine operations teams while optimizing the use and functionality of all marine systems. Through strong cross‑functional collaboration and a focus on continuous improvement, this position ensures that marine systems are fully utilized, performance is monitored effectively, and operational excellence is consistently achieved across the fleet.

Essential Duties

• Drive fleet-wide marine performance across systems, establishing clear performance expectations for shipboard teams.
• Identify gaps across our fleet and drive process improvement through standardization.
• Champion effective use of marine digital systems onboard, ensuring data quality, consistency, and meaningful operational use.
• Monitor and drive performance of defect management and issue tracking systems (e.g., IssueTrax), ensuring trends are reviewed, actions are assigned, and resolutions are timely.
• Drive PMS engagement and database quality through the shipboard teams, supporting continuous improvement of maintenance planning, history accuracy, and fleetwide standardization.
• Partner with IT to align system enhancements and roadmaps with operational needs and performance objectives.
• Partner with HR to ensure fleet par levels and manning plans are maintained, supporting vessels with forward‑looking planning and proactive gap management.
• Promote a culture of accountability, continuous improvement, and operational excellence across marine teams.
• Provide operational and administrative support to the Director of Fleet Performance, including procurement activities, invoice approvals, issue escalation management, onboard committee meeting coordination, and fulfillment of ad hoc requests.
• Provide regular fleet performance reporting to leadership, highlighting risks, trends, opportunities, and measurable progress for both people and systems.

Qualifications

• Minimum 8-10 years of experience in marine operations, fleet management, or a related maritime role, preferably within the luxury cruise, yachting, or complex marine operations environment
• Demonstrated experience driving fleet or multi‑vessel performance, including system adoption and operational execution
• Working knowledge of marine digital systems, such as PMS, defect management, and issue tracking platforms, and an ability to champion effective onboard use
• Cross‑departmental experience working in close partnership with HR, Training, Safety, and IT functions, with a clear understanding of shared ownership and accountability boundaries
• Strong understanding of marine staffing models, manning requirements, and par level planning, with the ability to translate operational needs into workforce strategies
• Strong project coordination and stakeholder management skills, with the ability to influence without direct authority
• Excellent written and verbal English communication skills, with experience preparing executive‑level performance reporting and presenting insights to senior leadership
• High level of organizational discipline, attention to detail, and ability to manage multiple priorities in a dynamic operational environment
• Proficiency in Microsoft Office Suite and performance reporting tools; experience with maritime or enterprise fleet systems is strongly preferred
• Ability to travel to yachts, corporate offices, or shipyards on a quarterly basis or ad hoc basis

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

About Us

Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.