Manager, Financial Operations

PayMedix; Milwaukee (WI); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA contribution

401k with match

PTO 15 days

Job summary

PayMedix is hiring a Manager, Financial Operations to lead the payments ecosystem across HPS, PayMedix, and TempoPay from Milwaukee. You will own the day-to-day operations of payment processing, settlements, reconciliation, and exception handling at scale, partnering with Finance, Product, Engineering and Compliance.

The role reports to the COO and offers a hybrid schedule (2-3 days in Milwaukee) with remote options for qualified candidates outside Wisconsin.

Qualifications

• 7+ years in payments operations or fintech with end-to-end money movement.
• Experience with ACH and card payments processing and settlement.
• Strong cross-functional collaboration across Finance, Product, Engineering, Compliance.

Responsibilities

• Own the end-to-end payments processing lifecycle across platforms.
• Define and manage collections workflows and vendor partnerships.
• Develop dashboards and KPIs to monitor payment performance and reconciliation.
• Collaborate with Finance, Product, Engineering, Compliance and external partners to scale operations.

Skills

Payments operations

Reconciliation

Operational risk management

Cross-functional leadership

Data analytics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Financial Operations

Full Time Milwaukee, WI, US

4 days ago Requisition ID: 1026

About Health Payment Systems, Inc. (HPS/PayMedix) Health Payment Systems, Inc. (HPS/PayMedix), is redefining how people access and pay for healthcare. We bring together provider networks, payments and financing, and industry partners to remove financial barriers and simplify the healthcare experience for everyone involved.

Our team is solving one of the biggest challenges in healthcare: the flow of money and information between providers and consumers. The work we do improves access, reduces financial stress, and is reshaping how healthcare works at its most fundamental level.

Our solutions include:

• HPS Network: a high-performing, independent provider network in Wisconsin that helps employers control costs while maintaining strong access to care.
• PayMedix: a national healthcare payments platform that pays providers in full, consolidates medical information and billing, and offers members interest-free financing for all in-network costs
• TempoPay: a flexible healthcare benefit solution that gives eligible individuals a simple, predictable way to pay for care over time, with zero interest or fees.

Join us in our mission to make the healthcare payments experience simpler, more transparent, and more connected – so people can focus on getting care when they need it, not when they think they can afford it.

About The Role

We are seeking a Manager, Financial Operations & Payments to lead the operational execution of our payments ecosystem across HPS, PayMedix, and TempoPay. This individual will own the day-to-day operational integrity of money movement, reconciliation, payment settlements, collections strategy, and financial workflows while helping modernize and scale our payments infrastructure. Today, these responsibilities are distributed across multiple teams and currently owned by our COO. This role will play a key part in PayMedix's broader payments transformation initiative, helping consolidate vendors, modernize operational workflows, strengthen reconciliation and settlement capabilities, and build the scalable operating foundation required for national growth.

While you'll partner closely with the Finance team, this is not a traditional finance or accounting role. Instead, you'll own the operational execution of our payments ecosystem, including payment operations, settlements, reconciliation workflows, collections operations, vendor management, and payment exception management, ensuring these functions operate accurately, efficiently, and at scale. You'll collaborate cross-functionally with Finance, Product, Engineering, Customer Operations, Compliance, and external payment partners to improve operational performance, automate manual processes, strengthen operational controls, and build scalable processes that support our continued growth.

This role reports directly to the COO and follows a hybrid working schedule of 2-3 days per week in our Milwaukee office. We are also open to remote candidates outside of Wisconsin.

Primary Responsibilities

• Payments Operations Ownership: Own the operational lifecycle of payment processing across HPS, PayMedix and TempoPay, including payment execution, settlement activities across members, providers, employers, TPAs, returns, exceptions, reconciliation workflows, returns, exceptions, reconciliation workflows, operational reporting, and money movement while improving scalability, automation, and operational controls.
• Collections Strategy & Operational Excellence: Establish and own the collections operations strategy across PayMedix and TempoPay, including collection workflows, customer segmentation, escalation paths, vendor management, and performance metrics. Partner closely with the BPO team responsible for executing the collections strategy to drive operational excellence. You will build scalable processes that reduce manual work, improve payment accuracy, streamline reconciliation, and support the modernization and growth of the payments ecosystem.
• Vendor Operations: Own day-to-day operational relationships with payment processors, banks, collections vendors, and financial service partners by defining SLAs, measuring performance, resolving operational issues, and driving continuous improvement.
• Reporting, Analytics & Cross-Functional Execution: Develop operational reporting and dashboards that provide visibility into payment performance, reconciliation accuracy, collections effectiveness, and operational KPIs. Partner with Product, Engineering, Finance, Compliance, Customer Operations, and executive leadership to improve payment infrastructure, launch operational initiatives, support enterprise-wide modernization efforts, and ensure operation readiness for audits, compliance reviews and regulatory requirements.

Required Qualifications

• 7+ years of experience in payments operations, financial operations, fintech, banking, or payments infrastructure, with deep expertise in ACH, card payments, settlement, reconciliation, ledgering, end-to-end money movement, and transaction lifecycle management.
• Proven experience owning and scaling payment operations, including reconciliation, payment exceptions, refunds, reversals, financial controls, operational risk management, and operational process improvements in high-volume environments.
• Strong cross-functional leadership with experience partnering across Finance, Product, Engineering, Compliance, Customer Operations, and external payment vendors such as BPOs, processors, sponsor banks, and gateways.
• Highly analytical and operationally driven, with a track record of improving payment accuracy, resolving reconciliation issues, developing KPIs and reporting, and building scalable, efficient payment operations.

Key Attributes for Success

• Manages Complexity: Breaks down complex payment operations into scalable, efficient processes by simplifying workflows, prioritizing competing demands, and improving operational performance across the end-to-end payments lifecycle.
• Balances Stakeholders: Builds strong cross-functional partnerships by aligning Finance, Product, Engineering, Compliance, Customer Operations, and external partners to drive informed decisions and successful operational outcomes.
• Drives Results: Takes ownership of critical payment operations by delivering measurable improvements in reconciliation accuracy, operational efficiency, financial controls, and payment performance through disciplined execution and continuous improvement.

Other Important Details

• Competitive salary, depending on experience
• Benefits: medical, dental, vision, HSA with company contribution, 401k/Roth with company match,15 days of PTO, and more.

Hybrid Work:

• Hybrid if you're in Milwaukee, otherwise fully remote is available.

Equal Opportunity & Workplace Environment:

• We are an equal opportunity employer and are committed to fostering an inclusive workplace where all employees can thrive. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and during employment.
• This role is primarily performed in a professional office environment and typically involves working at a desk using a computer, phone, and other standard office equipment. The position requires regular communication with colleagues and stakeholders through phone, video, and written channels, as well as the ability to perform work using a computer. The role may also involve occasional movement around the office. Additional hours may occasionally be required to support key projects or business needs.