Manager, Financial Clearance

Mercy Cedar Rapids; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support patient-centered care by overseeing payment processes and ensuring compliance with federal and state laws. This role involves managing staffing and departmental operations, evaluating programs for effectiveness, and fostering a culture of cooperation and communication among staff. The ideal candidate will possess strong organizational skills and a commitment to continuous improvement, making a meaningful impact within the healthcare community. Join a team that values diversity and inclusion while providing exceptional service to the Cedar Rapids area.

Qualifications

• 5+ years of cash applications & collections experience required.
• Proficient in Microsoft Office products and excellent communication skills.

Responsibilities

• Manage staffing levels, schedules, and employee relations.
• Evaluate programs for operational effectiveness and implement improvements.
• Provide patient estimates and ensure compliance with regulations.

Skills

Microsoft Office

Interpersonal Skills

Written Communication

Verbal Communication

Organizational Skills

Critical Thinking

Attention to Detail

Judgment

Confidentiality

Flexibility

Education

Bachelor's Degree

Job description

Work Shift

Day/Evening

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by ensuring payments are posted timely and accurately, as well as ensuring patients are provided the opportunity to pay for their services according to Federal and State laws.

Job Description

Job Duties

• Identifies future needs, new technologies and products for applicability to the department and makes recommendations as appropriate.
• Recommends the integration/utilization of existing systems in conjunction with Technology Services.
• Manages staffing levels, schedules, employee relations, employee discipline, and performance evaluations.
• Inputs and monitors Laborworkx administration of employee's time and attendance, staff scheduling, education, and labor productivity.
• Monitors and evaluates programs for operational effectiveness and makes required changes for continuous improvement.
• Provides input to administration regarding the feasibility and cost justifications for customer requests and analyzes a number of alternative solutions.
• Reviews monthly invoices and consults with vendors to provide the most efficient means of communication and departmental operations.
• Establishes and implements short- and long-term departmental goals, objectives, strategic plans, policies and operating procedures within financial guidelines.
• Plans and develops the annual capital equipment budget to ensure that departmental services are adequately planned for and provided.
• Prepares or provides input to preliminary Capital, FTE and operating budgets for MMC business services departments by due date. Meets approved operating expense budget or accounts for any variances with revisions identified for fiscal year.
• Supervises the quality and training programs.
• Creates a culture of interdisciplinary and interdepartmental cooperation and communication by motivating staff to continuously improve performance.
• Provides patient estimates to inform patients of their responsibilities and assurance to comply with all applicable regulations.
• Maintains and enhances the credit card process to assure all clinics and departments are in compliance an all applicable regulations met.
• Evaluates productivity measures annually and adjusts standards to optimize effectiveness and efficiency within own department and organization wide.
• Leads by providing feedback and direction to other segments involved in the revenue cycle.
• Conducts regular staff meetings to communicate departmental/enterprise issues.
• Develops and maintains accurate job descriptions and performance standards for all job classifications.
• Maintains bad debt and bad debt recovery records.
• Monitors and provides appropriate report updates of receivables and collections.
• Identifies accounts requiring collection agency or legal action and coordinates collections with third party contractors.
• Monitors violations of credit policies, provides analysis, conclusion and recommendations, present findings to senior management and suggest actions.
• Develops and maintains processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds.
• Generates legal documents used in the credit function.
• Initiates credits and adjustment to customer accounts within company policy limits.
• Reconciles transactions and balances to maintain accurate accounts.
• Analyzes delinquent accounts and prepares report on highest risk accounts including recommendations of resolution.
• Maintains System Financial Assistance policies and procedures.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office products.
• Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent public relations and human relations - exemplifies The Mercy Touch.
• Excellent organizational and time management skills.
• Critical thinking and attention to detail.
• Exhibits good judgement.
• Handles confidential information with discretion and diplomacy.
• Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
• Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
• Ability to work with minimal to no supervision.

Professional Experience

• Minimum five yearscash applications & collections experience required.

Education

• Bachelor's Degree required

Licensure, Certification, Registration

• Healthcare Financial Management Association or American Association of Healthcare Administrative Management and Elderly Pharmaceutical Insurance Coverage certification preferred

Pay Rate Type

Salary

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.