Manager-Field Services

TDS Telecom; Delavan (WI); On-site; USD 86,000 - 140,000; Full time

Benefits offered by this job

Day-one benefits package

3 weeks paid vacation + 2 weeks sick

401K with employer match

Paid parental leave

Tuition assistance

All-expenses-paid vacation opportunity

Job summary

TDS Telecom is seeking a Manager-Field Services in Delavan, WI. This role leads Field Services teams across markets, driving operational excellence and customer success, with a focus on technical excellence and professional conduct.

The position requires 3+ years in telecom and supervisory experience, a valid driver's license, and a Bachelor’s degree (or 4+ years experience). A sign-on bonus of $3,500 is offered along with extensive benefits.

Qualifications

• Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
• 3+ years in the telecommunications industry.
• 3+ years in a supervisory role or equivalent leadership experience.
• Must have and maintain a valid driver's license.

Responsibilities

• Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.
• Maintains good working relationships with all adjacent teams.
• Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.
• Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.
• Ensures compliance with all TDS policies, processes and procedures.
• Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).

Education

Bachelor's Degree (or higher) -OR- 4+ years professional work experience.

Team leadership

Field operations

Job description

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Manager-Field Services, you'll lead high-performing Field Services teams across assigned markets, driving operational excellence and customer success. You'll cultivate a team culture centered on delivering exceptional customer service and technical excellence while maintaining the highest standards of professionalism.

What to Expect

• Work Location: 120 South Wright Street, Delavan, WI
• Type of Position: Full Time – 40+ hours per week
• Hours: Monday-Friday 8:00am-5:00pm CST including 24/7 on-call to support our customers, network and Field Service Technicians.
• Sign-on bonus: $3,500

Extra Benefits That Set Us Apart

• Day-one benefits package - medical, dental, vision, and life insurance
• All-expenses-paid vacation opportunity for top performers
• TDS discounted services available!
• 3 weeks of paid vacation and 2 weeks of paid sick time per year
• Paid company holidays
• 401K program with employer match
• Paid parental leave
• Tuition assistance

Responsibilities

• Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.
• Maintains good working relationships with all adjacent teams.
• Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.
• Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.
• Ensures compliance with all TDS policies, processes and procedures.
• Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).

Qualifications

Required Qualifications

• Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
• 3+ years in the telecommunications industry.
• 3+ years in a supervisory role or equivalent leadership experience.
• Must have and maintain a valid driver's license.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available to work off hours when situations dictate.
• Strong technical background a plus. Should include an understanding of telephony including: Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
• Lightwave transmission system experience preferred.
• Solid understanding of SONET theory and operation.
• Extensive knowledge of fiber restoration practices and procedures.
• Solid understanding of OSHA safety requirements and guidelines.
• Ability to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks.
• Ability to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
• Possesses a sense of urgency and a "can-do" attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Enjoys working with people and team building (i.e. teaching, coaching).
• Computer proficiency required.
• Ability to multi-task and maintain a sense of urgency related to each separate issue.
• Ability to handle stressful network outages, and/or customer impacting situations in a calm manner.

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visittdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.)

$86,400.00/Yr. - $140,400.00/Yr.