Field Service Technician

TDS Telecom; Manitowoc (WI); On-site; Full time

Job description

Field Service Technician

Job Locations: US-WI-Plymouth | US-WI-Sheboygan | US-WI-Manitowoc | US-WI-Fond du Lac

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence and strive to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. This role involves direct, face-to-face contact with customers and is expected to be proactive in the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and high-speed networks. You will exceed customer expectations by delivering extraordinary customer service, identifying customer needs, and providing communications solutions. You may demonstrate and educate customers on TDS products and seek sales opportunities while delivering solutions. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

Schedule

This position follows a Wednesday–Saturday schedule, four 10-hour shifts (8:00 AM–7:00 PM). Overtime may be required, and participation in an on-call rotation is required. Due to in-field support, the individual must reside within a 60-minute driving distance from the Plymouth, WI warehouse located at W4875 County Road U, Plymouth, WI 53073. This position is eligible for a $5,000 sign-on bonus (payout terms apply). This role can be hired at either Field Service Technician (requisition ID #2026-29241) or Field Service Technician-Network (requisition ID #2026-29248) depending on qualifications. Please reference each posting for the minimum qualifications and submit applications for each level of interest and qualification.

Responsibilities

• Assists with on-site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers. Identifies defective cable locations using test equipment and repairs buried, aerial, and underground facilities; locates cables and fiber per customer requests or construction needs. Pole climbing and operating construction equipment may be required. Locates, identifies, and marks company underground facilities to prevent damage. Maintains logs of locate requests. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections; responds to trouble dispatches.
• Supports maintenance and enhancements of record systems (cross connects, line groups, network elements, etc.).
• Delivers excellent customer service, proactively educates and sells TDS products and services to customers.
• Gains working knowledge of RUS standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Required Qualifications

• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet business needs and customer expectations.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Must be available for on-call/standby responsibilities and may require occasional travel. Willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT requirements for operating vehicles with a Gross Vehicle Weight Rating > 10,000 lbs.
• A+ certification and computer networking experience.
• Understanding of telecommunication products and services (Inside Wiring/Cable, Internet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, and related concepts).
• Experience with computer applications (Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel).
• Ability to work independently with minimal supervision.
• Demonstrated customer service and sales skills, and strong verbal and written communication with internal and external customers.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Note: If you meet the Required Qualifications but are unsure about alignment with the Other Qualifications, we encourage you to apply. Experience and skills come in many forms, and they may not exactly match listed qualifications but can lead to success.

Physical Demands and Work Environment

While performing the duties of this job, the associate must regularly sit, stand, write, and operate a computer keyboard and standard office equipment. Frequent movement is required, including ascending/descending, reaching, bending, and lifting. Lifts can be up to 50 pounds regularly and up to 100 pounds occasionally. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. This role may involve outdoor work, mechanical/equipment environments, and exposure to extreme weather. The associate may be exposed to moving mechanical parts and heavy equipment.

Benefits

We offer comprehensive benefits to support health, financial well-being, and overall happiness. Associates scheduled to work 20+ hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30+ hours per week have additional access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates may participate in Associate Resource Groups to foster community and professional development.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building fiber networks and delivering innovative connectivity. Learn more at tdstelecom.com.

We are an Equal Employment Opportunity (EEO) employer. We consider all qualified applicants regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Pay Transparency

The listed pay range reflects base salary; actual offers are based on skills, qualifications, experience, location, and role-specific competencies. Some positions may offer additional compensation such as bonuses or incentives.

Pay Range (Hr./Yr.): $22.62 - $33.94