Field Service Technician

TDS Telecom; Green Bay (WI); On-site; USD 31,161 - 46,755; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Paid Parental Leave

Adoption & Surrogacy Assistance

Education Assistance

Paid Volunteer Time

Job summary

A telecommunications company is seeking a Field Service Technician in Green Bay, WI. The role involves on-site installations and maintenance of telecommunications products. The ideal candidate will provide excellent customer service, troubleshoot issues, and sell services. Must have a valid driver's license and A+ certification. Competitive hourly pay ranging from $22.62 to $33.94, with a $2,500 sign-on bonus available. Join a team dedicated to high-quality service and innovative solutions.

Qualifications

• Must follow TDS's attendance guidelines.
• Must successfully complete customer-specific requirements.
• Must be available for on-call/standby responsibilities.

Responsibilities

• Perform on-site installing, troubleshooting, testing, and repairing of equipment.
• Identify defective cable using test equipment and repair it.
• Provide excellent customer service and proactively sell TDS products.

Skills

Valid driver's license

Customer service and sales skills

Computer networking experience

Ability to operate vehicles with manual transmissions

Education

A+ certification

Tools

MS Outlook

MS Word

MS Excel

Job description

Field Service Technician

Job Locations: US-WI-Green Bay | US-WI-De Pere

ID: 2026-28581

Company: TDS Telecom

Pay Range: $22.62 - $33.94 hourly

Sign-On Bonus: $2,500 (payout terms apply)

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician, you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non‑regulated CPE.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the De Pere, WI warehouse located at: 1800 Scheuring Rd Ste A - De Pere, WI 54115.

This position is eligible for a $2,500 sign‑on bonus! (Payout terms apply)

This position can be hired at either a Field Service Technician (requisition ID # 2026-28581) or Field Service Technician‑Network (requisition ID # 2026-28582) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

Responsibilities

• Assists with and performs on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service and proactively educates and sells TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Required Qualifications

• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Other Qualifications

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• A+ certification and computer networking experience.
• Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi‑task.
• Ability to operate vehicles with manual transmissions.

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items, stoop, kneel, crouch, or crawl, may be required to balance or climb, and frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds. The associate may work outdoors, in mechanical/equipment rooms, and in possible extreme weather conditions. The associate may be exposed to moving mechanical parts and heavy equipment.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates have the opportunity to participate in our Associate Resource Groups, which encourage community and facilitate professional development.

Who is TDS Telecom?

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.

Equal Employment Opportunity

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.