Manager, Field Service, Poultry, NA

JBT Marel Corporation; Gainesville (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

JBT Marel Corporation in Gainesville, GA is seeking a Manager, Field Service to lead a customer-focused field service team ensuring installations, maintenance and repairs are delivered on time and within budget. The role requires strong leadership, English communication and health & safety stewardship.

The position entails ongoing skills development, KPI monitoring, and close collaboration with customers and internal stakeholders to optimize service delivery and drive improvements.

Qualifications

• Leadership and motivation of a field service team.
• Strong English communication skills.
• Experience in KPI benchmarking and performance reviews.
• Knowledge of health and safety standards.
• Experience in field service management in equipment/software manufacturing.

Responsibilities

• Monitor team performance and KPI benchmarking.
• Ensure on-time, on-budget delivery of installations, maintenance and repairs.
• Analyse data to plan installations, services and repairs.
• Maintain skills matrix and identify gaps.
• Lead health and safety training and compliance.
• Investigate accidents and prepare reports with HSE.
• Drive process improvements and policy adherence.
• Travel to customer sites as required.
• Mentor team and conduct appraisals.
• Participate in field service management meetings.
• Represent management when visiting customer premises.
• Oversee tools, equipment and company car maintenance.

Skills

Leadership

KPI management

Stakeholder management

English proficiency

Team development

Education

Mechanical or Electrical Engineering degree

Job description

## Manager, Field Service, Poultry, NAApply: US - Gainesville, GA: Full time: Posted Today: 25369Scope & Authority### The Manager Field Service is responsible for a field service team that is fully capable of fulfilling customer demand for field service activities.### · Processes for service execution are followed in disciplined and effective way.### · IT tools are used as designed.### · Skill matrix is always accurate and updated in line with governance.### · Short and long term development plan for the team to ensure that capacity and capabilities are in line with the installed base and future demand.### · Continuous assessment and development of field service technicians competences, skill sets and behaviour.### · Escalations are managed correctly from the field service team, where service delivery is compromised and will mitigate the impact towards the customer, by effective and timely communications, internally and externally.### · Fast and accurate reporting and administration of field service jobs, to ensure timely invoicing, correct cost allocation, correct fault statistics and feedback for product and service improvements## Main Tasks### · Monitor employees' work levels and review work performance by KPI benchmarking.### · Ensures that all Installations, Planned maintenance, Repairs, Emergency Support and special projects executed by the service teams, are delivered on time and within budget and that the reporting is completed.### · Analyse information to determine needs for successfully planned installations, services, or repairs.### · Continuously manage and monitor skills matrix, knowledge and experience to identify gaps.### · Responsible for Health and Safety worker training, for site and working on Marel equipment.### · Investigate and or assist Health and Safety Executive (HSE) with accidents and injuries and prepare and escalate reports of findings.### · Continuously follow up on process and system implementation to ensure that policies are followed.### · Occasionally accompany the Field Service Engineers on customer site.### · Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure employee job satisfaction.### · Hold team communication meetings.### · Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees.### · Monitor Service Engineers tools, test equipment, as well as condition / maintenance of company car and other property assigned, to ensure optimum availability and professional appearance in front of the customer.### · Participate in field service management meetings and support field service managers in setting directions, goals and strategy for the operation.### · Act as a management representative when visiting Customers premises and dealing with such relations in a professional manner.### · Monitor new products introduced to the market and ensure skills requirements are met in the market.* Is expected to travel frequently as required by the business. ## Skills and Abilities### · Leadership, management and motivation of people, gaining commitment from both internal and external colleagues.### · Ability to quickly familiarize oneself with the company’s installed base and relevant technology and turn it into solid knowledge.### · Ability to quickly familiarize oneself with the company’s products and processes.### · Knowledge of principles and processes for providing high-quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.### · Ability to execute agreed tasks and deadlines against performance criteria (KPI).### · Ability to make decisions and meet deadlines.### · Stakeholder management. ## Education, Knowledge, and Experience### · Degree in Mechanical or Electrical Engineering from a technical college or similar, or relevant work experience.### · Excellent written and spoken English.### · Resource management training preferred.### · Former team leader, excellent communicator, comfortable in dealing with customer’s management.### · Professional experience in Field Service Management within the equipment/Software manufacturing sector and/or similar industries. Food industry preferable.