Manager, Field Service Engineering

Doosan Corporation; South Windsor (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

HyAxiom, the hydrogen energy arm of Doosan Group, seeks a senior service leader to oversee world-class customer support, spare parts, service engineering, and contract execution for stationary fuel cells in South Windsor, CT.

You will lead a cross-functional team across Control Center, Sales, Engineering, Test, Supply Chain, Finance and Quality, requiring 10+ years of relevant experience and degrees in Engineering or Science.

Qualifications

• Bachelor's or Master’s degree in Engineering, Science or Technology with substantial experience.
• Extensive experience in field service or a business role in a technology setting.
• Strong knowledge of fuel cell technology and manufacturing processes.

Responsibilities

• Oversee strategic, tactical and technical service and support for customers.
• Lead the field service engineering team and coordinate across departments.
• Manage service contracts, spare parts, warranty and field services.
• Develop budgets and ensure targets are met while driving cost containment.

Skills

Fuel cell knowledge

Budgeting & cost control

Project management

Problem solving

Customer relations

Communication & organization

Continuous improvement

Manufacturing leadership

Finance / Sales collaboration

Global customer support

Team leadership

Education

BA/BS degree in Engineering, Science or Technology

MA/MS degree with 7+ years experience

Job description

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At HyAxiom, we develop, manufacture and service hydrogen fuel cells along with other innovative hydrogen energy solutions. We are a leading provider of stationary fuel cell solutions in some of the world’s largest and fastest-growing markets for utility, industrial and commercial customers. Being the hydrogen business pillar of Doosan Group, we share in their rich history as being a part of the oldest South Korean conglomerate operating in the global energy, manufacturing, and construction sector. Our products serve those who seek cleaner and more sustainable energy sources to lower their carbon footprint.

Our mission is to accelerate a carbon-free energy future by delivering a full spectrum of reliable and cost-effective hydrogen solutions. We seek to be at the forefront of the hydrogen revolution through the development of next-generation technologies for clean hydrogen production and clean fuel cell solutions for land and maritime transportation. Our current product line-up ranges from electrolyzers for scalable green hydrogen production and fuel cells for stationary and mobility applications.

This position requires on-site work in South Windsor, CT.

Job Information

Oversee and manage world-class strategic, tactical, and technical service and support to current and potential product customers while delivering tangible continuous improvement to the business. Overall responsibility for trusted and timely customer support, spare parts management, service engineering, service contract execution, warrantee control and administration, and optimal field service of the company’s stationary fuel cell fleet. Leads the field service engineering team. Cross-functionally coordinates activities, needs and project/program progress across Control Center, Sales, Engineering, Test, Supply Chain, Finance and Quality departments.

Role & Responsibility

• Control service contracts and direct support services.
• Develop methods, guidelines and policies to facilitate efficient, cost effective, quality service delivery.
• Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as required.
• Develop budget and assures budget targets are met.
• Focus on cost containment initiatives and opportunities across the Service organization.
• Responsible for team leadership, team development, staffing and training, engagement of the groups across functional disciplines, recognition of team and individual achievements of note, and team focus across multiple disciplines/work groups.

Job Requirement

Education & Qualification:

• BA/BS degree with 10+ years of experience.
• MA/MS degree with 7+ years of experience.
• (Prefer degree in Engineering, Science or Technology).

Knowledge & Skill:

• Functional understanding of fuel cell technology and manufacture.
• Budget development and control.
• Project management.
• Problem-solving skills.
• Effective customer relations management.
• Strong communications and organizational skills.
• Continuous improvement focus and tool usage.
• Manufacturing/Industrial work and leadership experience.
• Finance, Sales and Materials work-along and teamwork experience.
• Multiple years experience in a business or field service role.
• Experience with local, regional, national and global customer support processes.

Other

All personal information will be kept confidential according to EEO guidelines.

Questions can be addressed through the HR department at [phone] or [e-mail]