Manager, Field Service

Hologic, Inc.; Marlborough, Dallas (MA, TX); On-site; USD 98,000 - 150,000; Full time

Benefits offered by this job

Medical and dental insurance

ESPP

401(k) plan

Vacation

Sick leave and holidays

Parental leave

Wellness program

and many more

Job summary

Hologic, Inc. seeks a people-first Field Service Manager to lead and develop a team of Field Service Engineers supporting Diagnostics customers across Texas.

This leadership role ensures exceptional customer experiences, operational excellence, and reliable performance of technologies that improve lives. Preferred Texas locations include Dallas–Fort Worth Metro, Houston Metro, Austin Metro, and San Antonio Metro, with up to 50% travel.

Qualifications

• Bachelor's degree and 8+ years in a clinical lab, diagnostics, field service, or related environment.
• Experience leading and developing remote, field-based teams.
• Strong customer-facing leadership and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and CRM systems.
• Excellent communication, coaching, and relationship-building skills.
• Ability to travel up to 50%.

Responsibilities

• Lead, coach, and develop a high-performing team of Field Service Engineers.
• Drive customer satisfaction by ensuring timely resolution of technical and service issues.
• Monitor team performance, service metrics, and operational effectiveness.
• Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer experience.
• Ensure compliance with quality, regulatory, and company requirements.
• Manage service operations, including resource planning, inventory controls, and field activity audits.
• Identify opportunities to improve productivity, service revenue, and overall business performance.
• Support customer escalations and provide leadership during critical service events.

Skills

Leadership

Remote team leadership

Customer-facing leadership

Problem solving

Multi-priority management

Communication

Travel readiness

Education

Bachelor's degree in clinical laboratory, diagnostics, or related field

Tools

Microsoft Office

CRM systems

Job description

At Hologic, we're passionate about advancing women's health through innovative medical technologies that enable earlier detection, improved diagnosis, and better patient outcomes worldwide. As a global leader in healthcare and diagnostics, our technologies help healthcare providers deliver life-changing care every day. Join a mission-driven organization where your leadership directly impacts customers, patients, and healthcare providers. We invest in our people through career development, leadership training, competitive compensation, and comprehensive benefits while advancing women's health worldwide

We're seeking a people-first Field Service Manager to lead and develop a team of Field Service Engineers supporting our Diagnostics customers across Texas. This leadership role is critical in ensuring exceptional customer experiences, operational excellence, and the reliable performance of technologies that help improve lives.

Preferred Texas Locations:

• Dallas-Fort Worth Metro
• Houston Metro
• Austin Metro
• San Antonio Metro

What You'll Do

• Lead, coach, and develop a high-performing team of Field Service Engineers.
• Drive customer satisfaction by ensuring timely resolution of technical and service issues.
• Monitor team performance, service metrics, and operational effectiveness.
• Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer experience.
• Ensure compliance with quality, regulatory, and company requirements.
• Manage service operations, including resource planning, inventory controls, and field activity audits.
• Identify opportunities to improve productivity, service revenue, and overall business performance.
• Support customer escalations and provide leadership during critical service events.

What You'll Bring

• Bachelor's degree and 8+ years of experience in a clinical laboratory, diagnostics, field service, or related environment; or equivalent combination of education and experience.
• Previous experience leading and developing remote, field-based teams.
• Strong customer-facing leadership and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and CRM systems.
• Excellent communication, coaching, and relationship-building skills.
• Ability to travel up to 50%.

Preferred Qualifications

• Experience supporting diagnostics, laboratory instrumentation, or medical devices.
• Service operations or field leadership experience.
• Demonstrated success improving team performance, customer satisfaction, and operational results.

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

The annualized base salary range for this role is $98,000-150,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Benefits

• medical and dental insurance
• ESPP
• 401(k) plan
• vacation
• sick leave and holidays
• parental leave
• wellness program
• and many more

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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