Manager - Field Service

Genuine Parts Company; Birmingham (AL); On-site; USD 85,000 - 120,000; Full time

Job summary

Genuine Parts Company seeks a MI Field Service Manager to plan, manage, and review field service operations for a large shop, ensuring output and quality targets are met. The role involves hiring, training, and coaching a team of field service staff and clerical personnel while maintaining strong safety and process standards.

The candidate will oversee budgeting, audits, scheduling, and resource allocation to optimize service delivery.

Qualifications

• High school diploma or GED required with 10+ years of related experience.
• Experience leading field service teams and coordinating field personnel.
• Strong communication, problem-solving, and analytical abilities.
• Ability to manage budgets, schedules, and resources effectively.

Responsibilities

• Plan, manage, review, and execute field service operations for one large shop.
• Hire, train, and coach a team of 2–5 direct reports.
• Monitor performance metrics to ensure high-quality service and efficiency.
• Oversee safety, audits, and inventory management for the facility.
• Provide guidance on workflows and process improvements.
• Perform other duties as assigned.

Skills

Field service operations

Leadership

Coaching

Analytical thinking

Communication skills

Team collaboration

Education

High school diploma or GED

Job description

SUMMARY:

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.

JOB DUTIES

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and ten (10) or more years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

Excellent driving record required. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

2-5 Direct Reports

BUDGET RESPONSIBILITY:

Yes

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.