Manager - Field Service

Genuine Parts Company; Alabama; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Genuine Parts Company is seeking a MI Field Service Manager to plan, manage, review, and execute field service operations for a large-scale sales environment. You will hire, train, and coach a team of 2–5+ employees including Field Service Technicians and Supervisors, ensuring safety and efficiency.

The role requires a high school diploma or GED and 10+ years in related experience, with strong leadership, communication, and analytical skills to maintain performance standards and drive continuous

Competenze

• Experience leading field service teams and managing field operations.
• Strong planning and scheduling capabilities for field teams and resources.
• Proven problem-solving and data-driven decision-making skills.

Mansioni

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Mends and updates the daily schedule board for the location.
• Ensures Field Service team adheres to CI procedures and processes.
• Monitors performance metrics and allocates resources for quality service.
• Develops succession plan for the location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

Conoscenze

Field service leadership

Team management

Operations planning

Analytical skills

Communication skills

Formazione

High school diploma or GED

Descrizione del lavoro

SUMMARY:

MI Field Service Manager is responsible for planning, managing, reviewing, and executing

the field service operations to achieve output and quality objectives of one (1) field service

shop with large scale sales. This role is responsible for hiring, training, coaching a team of

one to five or more employees including but not limited to Field Service Technicians, Field

Service Supervisors, CS Representatives, and Clerical/administration.

JOB DUTIES

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and ten (10) or more years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential function of this job. The employees is

regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The

employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive

bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift,

ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise

level may be loud at times.

LICENSES & CERTIFICATIONS:

Excellent driving record required. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

2-5 Direct Reports

BUDGET RESPONSIBILITY:

Yes

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.