Manager, Field Service

ASM International; Austin (TX); On-site; USD 180,000 - 230,000; Full time

Job summary

ASM International seeks a Manager, Field Service Leader for the Samsung account in Texas to lead a high-performing field service team across customer sites. You will serve as the primary escalation point for complex equipment issues, drive installations, qualifications, maintenance, upgrades, and recovery activities, and collaborate with engineering and product support to resolve challenges.

You will guide continuous improvement initiatives to enhance reliability, uptime, safety, and customer

Qualifications

• Bachelor's degree or higher in engineering/physics/materials science or related technical field.
• 16+ years of relevant experience; or 12+ with Master's; or 8+ with PhD.
• At least 1+ years in people leadership or equivalent field leadership.
• Willingness to travel up to 20% domestically and internationally.
• Fluency in English and Korean.
• Experience supporting semiconductor manufacturing equipment in fab or capital equipment environments.
• Proven experience leading customer escalations and structured troubleshooting.

Responsibilities

• Lead and develop a team of Field Service Engineers supporting Samsung across Texas sites.
• Serve as primary escalation lead for complex equipment and operational issues.
• Drive installations, qualifications, preventive maintenance, upgrades, and recovery activities.
• Partner with customers, engineering, product support, and business units to resolve technical challenges and improve tool performance.
• Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.
• Analyze service and tool performance data to identify trends and prevent repeat failures.
• Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.
• Promote a strong safety culture and ensure compliance with EHS requirements.
• Develop team capability through coaching, mentoring, performance management and succession planning.

Skills

People leadership

Customer escalation handling

Structured troubleshooting

Stakeholder management

Technical leadership

Education

Bachelor's degree in Engineering/Physics/Materials Science

Master's degree in related field

PhD in related field

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.Job's missionThe Manager, Field Service Leader for the Samsung account in Texas is responsible for leading field service operations supporting ASM's advanced semiconductor manufacturing equipment. This role provides technical leadership, customer engagement, and people management while ensuring the successful execution of service activities across the account. As the primary escalation point for critical customer issues, this leader plays a key role in driving operational excellence, strengthening customer relationships, and developing a high-performing field service team.What you will be working onLead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites.Serve as the primary customer escalation lead for complex equipment and operational issues.Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities.Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance.Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes.Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements.Develop team capability through coaching, mentoring, performance management, and succession planning.What we are looking forBachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.Minimum 1+ years of people leadership, management, or equivalent field leadership experience.Ability to travel up to 20% domestically and internationally.Fluent in both English and Korean.Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment.Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts.Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements.Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers, and senior leaders.What sets you apartExperience supporting Samsung or another leading semiconductor manufacturer.Proven success leading customer-facing service organizations in a high-volume manufacturing environment.Experience driving technology qualifications, customer ramp activities, and cross-functional improvement initiatives.Ability to use data and operational insights to improve reliability, service performance, and customer outcomes.Recognized technical leadership with experience mentoring teams and influencing product or process improvements.Strong business acumen with the ability to balance customer needs, operational priorities, and team development.Experience developing future leaders and building high-performing field service organizationApply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.