Manager, Field Operations- Tampa, FL

STERIS IMS; Tampa (FL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a hands-on Manager of Field Operations to lead a dedicated team in providing top-notch surgical instrument repair and cleaning services. This remote-based role involves significant customer interaction and requires strong leadership and communication skills. The ideal candidate will have a background in surgical instrument repair, with a focus on continuous improvement and operational excellence. Join a company that values its employees and offers extensive training, competitive pay, and a comprehensive benefits package, all while making a meaningful impact on healthcare and patient safety.

Benefits

Extensive hands-on training

Career progression opportunities

Competitive pay

Overtime opportunity

Annual merit review

Uniforms and tools provided

Paid time off

Tuition assistance

401(k) with company match

Medical, vision, dental, and life insurance

Qualifications

• 3 years of surgical instrument experience with 1 year of leadership required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Lead operational initiatives and manage a team of 7-15 direct reports.
• Ensure compliance with safety procedures and manage customer trends.

Skills

Surgical instrument repair

Leadership

Conflict management

Verbal communication

Written communication

Customer service

Microsoft Office

Education

Associates degree

High school diploma or GED

7 years relevant work experience

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.

This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Florida.

What You Will Do As A Manager of Field Operations:

• Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).

• Leads/supports continuous improvement, training and other operational initiatives.

• Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE).

• Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.

• Strategizes with STERIS sales and service teams to develop and optimize new and existing business.

• Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.

The Experience, Skills and Abilities Needed

Required:

• Associates degree and 3 years of surgical instrument experience with 1 year of leadership.

• High school diploma or GED required.

• In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support activities.

• Strong conflict management skills required.

• Must have strong verbal and written communication skills.

• Strong Microsoft experience required.

• Must be 21 years old to meet FMCSA requirements for commercial driving.

• Must have a valid driver’s license with an acceptable driving record.

• Must be able to pass a DOT medical exam.

• This role will have 100% field based presence with overnight travel up to 50%, based on size of territory.

• Must be able to be compliant with hospital/Customer credentialing requirements.

What STERIS Offers You:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Extensive hands-on training and development.

• Career progression path with growth and training opportunities.

• Competitive pay.

• Overtime opportunity.

• Annual merit review and incentive plans.

• Uniforms and all necessary tools provided.

• Business travel and all related expenses paid.

• Medical, vision, prescription, dental and life insurance.

• 401(k) with a company match.

• Paid time off that accrues from day one and paid holidays.

• Tuition assistance.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.