Manager, Field Operations Revenue Strategy & Performance

NRG Energy; Lehi (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

NRG Energy, through Vivint Smart Home, seeks a Manager, Field Operations Revenue Strategy & Performance to scale Field Operations as a revenue and customer acquisition channel. You will own revenue strategy, forecasting, partner performance, and continuous improvement across Field-driven revenue streams.

The role sits at the intersection of strategy, analytics, partnerships, and field execution, requiring advanced modeling, strong business judgment, and collaboration with Field Ops, Sales,

Qualifications

• 7+ years of experience in strategy, operations, revenue management, analytics, or related roles.
• Strong experience building and managing revenue forecasts and operational models.
• Demonstrated ability to translate data into clear business decisions and field actions.
• Proven success working cross-functionally with Sales, Finance, Product, and Operations.
• Experience operating in complex, field-based or distributed organizations strongly preferred.
• Advanced analytical skills, Excel, Tableau, SQL or BI experience a plus.
• Strong executive communication skills and comfort influencing senior leaders.

Responsibilities

• Develop Field Operations as a Referral Channel for Vivint: Drive growth in referral-based acquisition by improving systems, incentives, processes, and field execution.
• Revenue Partner Ownership & Optimization: Own and manage Field Ops revenue partnerships; oversee performance and end-to-end processes with partners.
• Field Operations Revenue Budget Ownership: Own budgets and align with finance and leadership; monitor performance and identify risks.
• Revenue Forecasting & Operational Modeling: Create and manage forecasts; build models reflecting field capacity, adoption, and program maturity.
• Deep Revenue Analytics & Performance Diagnosis: Analyze revenue across markets, teams, and programs; translate insights into actions.
• Continuous Improvement & Cross-Functional Leadership: Improve field adoption and revenue initiatives; align with Enablement, Technology, and Finance.

Skills

Advanced analytical skills

Excel

Tableau

SQL

BI

Executive communication

Tools

Excel

Tableau

SQL

BI tools

Job description

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Manager, Field Operations Revenue Strategy & Performance

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Summary

The Manager, Field Operations RevenueStrategy &Performance,is responsible forbuilding, scaling, andoptimizingField Operations as a core revenue and customer acquisition channel for Vivint. This role owns FieldOpsrevenue strategy, forecasting, partner performance, and continuous improvement across all Field-driven revenue streams.

This individualoperatesat the intersection of strategy, analytics, partnerships, and field execution. They are expected to deeply understand how revenue is generated in the field,identifyopportunities for growth and efficiency, and translate insights into actionable initiatives that Field leaders and revenue teams execute.

This is a highly analytical, cross-functional role with direct influence on company growth, requiring strong business judgment, advanced modeling skills, and the ability tooperateeffectively with senior leaders across Field Ops, Sales, Enablement, Technology, and Finance.

Key Responsibilities

1. 1. Develop Field Operations as a Referral Channel for Vivint
   • Drive growth in referral-based acquisition by improving systems, incentives, processes, and field execution.
   • Define success metrics, performance expectations, and operating models for new Field Ops revenue initiatives.
2. 2. Revenue Partner Ownership & Optimization
   • Own and manage Field Ops revenue partnerships, including but not limited to:
   • Field NIS Sales
   • Insurance
   • Vivint Protection Plan
   • Other current or future revenue partners
   • Serve as the primary point of accountability for partner performance within Field Ops.
   • Evaluate and improve end-to-end processes between partners and the Field, ensuring:
   • Clear ownership and accountability
   • Efficient handoffs and workflows
   • Strong field adoption and execution
   • Drive measurable revenue improvements through better alignment between partners, systems, and Field teams.
3. 3. Field Operations Revenue Budget Ownership
   • Own Field Operations revenue budgets across all Field-driven revenue streams.
   • Partner with Finance and Field leadership to ensure budgets align with operational realities and growth priorities.
   • Monitor performance against budget targets and proactively identify risks and opportunities.
4. 4. Revenue Forecasting & Operational Modeling
   • Own the creation and ongoing management of Field Operations revenue forecasts .
   • Build detailed, operationally grounded revenue models that reflect:
   • Field capacity
   • Adoption rates
   • Program maturity
   • Provide frequent forecast updates with clear explanations of variance drivers.
   • Recommend specific system, process, or program adjustments to increase the probability of meeting or exceeding forecasted results.
5. 5. Deep Revenue Analytics & Performance Diagnosis
   • Develop a deep, nuanced understanding of Field Ops revenue performance across:
   • Revenue categories
   • Markets
   • Teams
   • Programs
   • Identifyunderperformance early and diagnose root causes using data and field context.
   • Translate insights into clear, prioritized recommendations for intervention.
   • Partner with Field Revenue teams and leaders to execute targeted actions that improve results.
6. 6. Continuous Improvement & Cross-Functional Leadership
   • Own the continuous improvement of Field Ops revenue programs and infrastructure.
   • Partner closely with:
   • Enablement & Training
   • Culture & Engagement teams
   • Technology & Product teams
   • Scheduling and Workforce Planning
   • Influence roadmap priorities to improve field adoption, execution quality, and revenue outcomes.
   • Ensure Field Ops revenue initiatives remains scalable, measurable, and aligned with company strategy.

Success Metrics

A successful Manager, Field Operations RevenueStrategy & Performance will:

Establish Field Ops as a reliable, growing customer referral channel.

Drive consistent revenue growth across Field-led revenue streams.

Improve forecast accuracy and confidence through strong operational modeling.

Deliver clear, actionable insights that Field leaders can execute.

Strengthen partner performance and field adoption.

Improve alignment between strategy, systems, and field execution.

Qualifications & Experience

7+ years of experience in strategy, operations, revenue management, analytics, or related roles.

Strong experience building and managing revenue forecasts and operational models.

Demonstrated ability to translate data into clear business decisions and field actions.

Proven success working cross-functionally with Sales, Finance, Product, and Operations.

Experience operating in complex, field-based or distributed organizations strongly preferred.

Advanced analytical skills, Excel, Tableau, SQL or BI experience a plus.

Strong executive communication skills and comfort influencing senior leaders.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.