Manager, Field Operations

Service Experts NJ Plumbing LLC; Hillsborough Township (NJ); On-site; USD 110,000 - 141,000; Full time

Benefits offered by this job

Incentive opportunities

Generous PTO

24 paid days off in first year

29 paid days off after 2nd year

Company-sponsored health benefits

401(k) with company match

Life insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts NJ Plumbing LLC is seeking an Operations Manager to oversee the HVAC and Plumbing teams, ensuring top-tier service and efficient operations. The role requires NJ Master licenses and a proven track record in field leadership.

You will report to the General Manager, coordinate schedules, and drive training, safety, and quality across the department while managing budgets and vendor relationships. This is a full-time, on-site position in Hillsborough Township, NJ.

Qualifications

• Requires New Jersey Plumbing and HVAC Master licenses.
• Minimum of 6 years of proven field experience in HVAC/Plumbing.
• Experience as a service manager or equivalent supervisory role.

Responsibilities

• Direct daily operations of HVAC and Plumbing departments.
• Schedule and supervise technicians to meet service demands.
• Review work for quality, safety, and productivity.
• Lead training and development for staff and safety procedures.
• Coordinate with dispatch on job timelines and labor hours.
• Develop budgets and monitor departmental profitability.
• Oversee vehicle maintenance and parts inventory.
• Generate leads and promote maintenance/service agreements.

Skills

Multi-tasking

Prioritization

Independent work

Staff supervision

Communication

Budget management

Vendor coordination

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome!As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers’ systems and equipment. Our ideal candidate will hold New Jersey Plumbing and HVAC Master licenses. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. This role will report to the General Manager.Location Address: 178 US-206, Hillsborough Township, NJ 08844Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Generous PTO provided24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)29 paid days off after your 2nd year of employmentHold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsKey Responsibilities:The Operations Manager directs daily operations of the HVAC and Plumbing departments by successfully performing the following tasks, duties and responsibilities:Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectationsSupervises and directs the technicians to effectively perform the functions of repair, replacement, installation and other duties as required to ensure customer satisfaction.Reviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for technician’s performance appraisals, reviews and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetingsCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirementsCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material usedMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the departmentDevelops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivablesSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are metEnsures that all company/department policies are being followed by staffOversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policyMonitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintainedKeeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipmentGenerate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/workManages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to ownerWork with other departmental managers to meet company and departmental goals and objectivesQualifications/Skills:New Jersey Plumbing AND HVAC Master licenses required.Ability to multi-task and prioritize work responsibilities.Ability to work independently and to instruct others.Industry specific knowledge of various components associated with HVAC and Plumbing service fields.Minimum of 6 years proven field experience in HVAC/PlumbingRequired experience as service manager or adequate field supervisory experience.Preferred experience as operations manager or other related.Working knowledge of the techniques, methods, tools, & safety precautions of the trades.Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.Must be proficient with computers – including but not limited to Microsoft Word and Excel.Must communicate effectively verbally and in writing with customers and service technicians.Annual Compensation Range: $110,200.00 - $140,500.00+ Incentive Opportunities• Minimum Experience: 6+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]