Automation General Manager

Symbotic LLC; Hope Mills (NC); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

medical

dental

vision

disability

401K

PTO and/or other benefits

Job summary

Symbotic LLC is seeking a General Manager for the site operations team within Customer Operations. You will oversee day-to-day automation operations and production management at the customer site, while leading safety, quality, and performance against the operating plan.

This role requires a Bachelor's degree in a relevant field, 7+ years of functional management and 5+ years in operations leadership, with experience in logistics or manufacturing.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 7 years of functional management and direct supervisory experience.
• Minimum 5 years of direct leadership within an operations environment.
• Experience in logistics, material management, inventory control, or manufacturing operations.
• Strong understanding of operational metrics and performance management.
• Proven ability to drive change and implement process improvements.
• Budget preparation and financial management experience.
• Flexibility for overtime and travel as needed.

Responsibilities

• Oversee day-to-day automation operations and production management at the customer site.
• Conduct performance assessments, analyze root causes, and implement corrective actions.
• Own the site operating plan and customer financial commitments and lead the team in executing against them.
• Monitor and report on operational performance to customers and internal cross-functional teams.
• Ensure high levels of customer satisfaction by maintaining quality standards and resolving issues promptly.
• Lead, mentor, and develop the site operations team by fostering a collaborative environment that encourages growth and continuous improvement.
• Champion a culture of safety, quality, and operational discipline across the site.
• Ensure full compliance with safety regulations, LOTO protocols, and company policies.
• Support team development through coaching, training, and hands‑on leadership.

Skills

Operational leadership

Budget management

Change management

Performance management

Team development

Travel readiness

Communication

Education

Bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or Business Administration or equivalent

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we do

The General Manager is part of the site operations team, which is part of the Customer Operations organization. The Customer Operations organization is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.

What you’ll do

• Oversee day-to-day automation operations and production management at the customer site.
• Conduct performance assessments, analyze root causes, and implement corrective actions.
• Own the site operating plan and customer financial commitments and lead the team in executing against them.
• Monitor and report on operational performance to customers and internal cross-functional teams.
• Ensure high levels of customer satisfaction by maintaining quality standards and resolving issues promptly.
• Lead, mentor, and develop the site operations team by fostering a collaborative environment that encourages growth and continuous improvement.
• Champion a culture of safety, quality, and operational discipline across the site.
• Ensure full compliance with safety regulations, LOTO protocols, and company policies.
• Support team development through coaching, training, and hands‑on leadership.

What you’ll need

• Bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or Business Administration or equivalent work experience.
• Minimum of 7 years of functional management and direct supervisory experience.
• Minimum of 5 years of direct leadership within an operations environment.
• Experience in logistics, material management, inventory control, or manufacturing operations.
• Strong understanding of operational metrics and performance management.
• Proven ability to drive change and implement process improvements.
• Budget preparation and financial management experience.
• Flexibility for overtime and travel as needed.

Our Environment

Up to 10-15% of travel may be required; travel during onboarding/training will be up to 60%.

Employees must have a valid driver’s licence and the ability to drive and/or fly to client and other customer locations.

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi‑weekly.

There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.

You will regularly be near railings that are high off the ground. Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes.

Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

Frequent ability to safely and efficiently lift items weighing up to 50 lbs and move items weighing up to 80 lbs.

Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.

The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl.

Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end‑to‑end, AI‑powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next‑gen technology, high‑density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world.

That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $108,000.00 - $162,000.00 however, base pay offered may vary depending on job‑related knowledge, skills, and experience.

• medical
• dental
• vision
• disability
• 401K
• PTO and/or other benefits

For more information, visit www.symbotic.com.