Field Service Engineer

Exol; Salem (NH); On-site; USD 71,000 - 98,000; Full time

Job summary

Symbotic is seeking a Field Service Engineer to support the performance, reliability, and availability of its automated micro-fulfillment and material handling systems in live customer environments.

This hands-on, customer-facing role requires strong electro-mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms.

Qualifications

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.
• Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
• Advanced troubleshooting of PLCs, HMIs, conveyors, robotic systems, and electro-mechanical equipment.

Responsibilities

• Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
• Lead structured root cause investigations using 8D problem solving.
• Serve as primary technical escalation point for complex equipment, controls, software, and system performance issues.

Skills

Electrical troubleshooting

Electro-mechanical engineering

PLC troubleshooting

HMI troubleshooting

Robotics & automation

Conveyors & equipment

Team communication

Customer-facing

Education

Bachelor’s degree in Electrical Engineering / Electro-Mechanical / Mechatronics / Automation

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symboticisseekinga FieldServiceEngineertosupport theperformance,reliability,and availability of our automated micro-fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong electro-

mechanicaltroubleshooting skills, operationalawareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. Theidealcandidateisaproactiveproblemsolverwhothrivesinafast-pacedenvironment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.

What we do

TheMicro-Fulfillment Operationsorganizationisresponsibleforsupporting,maintaining, andoptimizingSymbotic’sautomated fulfillment systemslocatedwithin our customers’ retailstores. Our team works directly in live operationalenvironments to ensure systemsoperatesafely, efficiently, and reliably whileenablingcustomerstomeet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers,operationsteams,andengineeringpartnerstodrivecontinuousimprovement and deliver an exceptional customer experience.

Whatyou’lldo

• Monitorsystemperformance,alarms,operationalmetrics,andreliabilitytrends across assigned customer locations.

• Analyze recurring issuesand lead structured root cause investigationsusing methodologies such as 8D problem solving.

• Serve as the primary technicalescalation point for complex equipment, controls, software, and system performance issues.

• PartnerwithHardware,Software,SystemsEngineering,andOperationsteamstoidentifyand implement corrective actions.

• Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, and automated equipment.

• Developandexecutereliabilityimprovementinitiativesthatincreasesystemuptime and operational efficiency.

• Support customercommunicationsduring significant operational events and system disruptions.

• **

  Reviewmaintenanceactivitiesandsystemdatatoidentifyopportunitiesfor continuousimprovement.

• Mentortechniciansandsupporttechnicaltraininginitiativesacrossthenetwork.

• Assistwith site launches, upgrades, process improvements, and network-wide operational initiatives.

• Maintaintechnicaldocumentation,reliabilityreports,andmaintenancerecords.

• Ensurecompliancewithallsafetystandards,policies,andprocedures.

• EnsurecompliancewithOSHA,LOTO,electricalsafety,machineguarding,conveyorsafety,andSymboticsafety standards.

Whatyou’llneed

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field.

• Minimumof2yearsofhands-onexperiencesupportingautomatedsystemsinwarehouse, distribution, manufacturing, or material handling environments.

• Advancedexperiencetroubleshooting PLCs, HMIs, conveyors, robotic systems, and electro-mechanicalequipment.

• Advancedability todiagnoseand repairelectricalcircuitry, controlpanels, motors, sensors, and automation hardware.

• Experiencesupportingliveoperationalenvironmentswhereequipmentuptime directlyimpactsproduction or fulfillment operations.

• Strongunderstandingofpreventivemaintenance,breakdownresponse,and equipment recovery procedures.

• Provenabilitytoleadtechnicaldiscussionsandmaintainprofessionalismincustomer-facing and high-pressure operational situations.

• WorkingknowledgeofCMMSsystemsand maintenancedocumentationpracticesrequired.

• Familiarity withlockout/tagout procedures, electricalsafety practices, machine guarding, working at heights, and conveyor safety standards.

• OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

• Ability totravelregionally withinMassachusetts(30–40%)and occasionally across North America to support training and technical initiatives.

OurEnvironment

• There will be steep stairs to climb into the structure.

• You will regularly be near railings that are high off the ground.

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.

• If the site location is in construction, you willbe requiredto wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).

• Frequent ability tosafely and efficiently lift items weighingup to 50lbs and move items weighing up to 80lbs.

• Stand/walk for up to 10-12 hours and isfrequentlyrequiredto walk and reach with hands and arms.

• The employeeis routinelyrequiredtowork at heights of up to 45 feet and within restrictive areas of 24 inches.to stand; climb or balance and stoop, kneel, crouch, or crawl.

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Mustcomply withall safety requirements and protocols, including without limitation Lockouttag out safety protocols and fall protection safetyprotocols.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.