Manager - Family Services

Southwest Human Development Inc; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness plans

Paid time off

401(k) matching

Job summary

Southwest Human Development in Phoenix, Arizona, seeks a Family Services Manager to lead EHS/Head Start teams, plan and implement program services, and coordinate district sites.

You will supervise staff, ensure screening, assessment, outcomes tracking, and family engagement, while aligning with Head Start standards and state regulations. Bilingual Spanish required; valid AZ license; travel daily.

Qualifications

• Bachelor’s degree in Early Childhood Education, Family Studies, or related field.
• Minimum of 2 years’ social services experience including case management and/or supervision.
• Ability to speak, read, and write Spanish.
• Valid Arizona driver’s license and vehicle insurance.
• Fingerprints clearance and DHS/DES checks.
• Travel daily to sites across Maricopa County.

Responsibilities

• Mentor and supervise team in the planning and implementation of the EHS-HS program; family engagement services.
• Manage a designated district with specific sites in the context of a management team.
• Oversee services provided by the EHS-HS team to enrolled children and families including screening, assessment, individualization, and outcomes tracking.
• Monitor status of all enrolled children’s outcomes and ensure compliance with State Regulations and Head Start Performance Standards.
• Supervise documentation and provide quality assurance activities.
• Collaborate with integrated services and community partners to ensure high‑quality development, health, nutrition, and disability services.

Skills

Spanish language proficiency

Supervision experience

Social services experience

Education

Bachelor's degree in Early Childhood Education, Family Studies, or related field

Job description

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career which brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why candidates love working here

• Do meaningful work that helps children and families build strong foundations for the future.
• Enjoy a comprehensive benefits package, including medical, dental, vision, wellness plans, generous paid time off, and 401(k) matching every paycheck.
• Build your future with access to learning, development, and career advancement opportunities.
• Be part of a collaborative, purpose-driven culture where your work truly matters.
• Join aGreat Place to Work®Certified organization, with a culture shaped by employee feedback and built on trust, support, and collaboration.

Job title: Family Services Manager

The Family Services Manager supervises Early Head Start/Head Start employees in the planning and implementation of the Early Head Start/Head Start program; manages a designated district(s) with specific sites in the context of a management team. Oversees services provided by the EHS-HS team to enrolled children and their families. Services include screening, assessment, individualization, prenatal/child outcomes tracking and coordination of overall comprehensive child development, mental health, disabilities, nutrition, health, parent involvement and family development.

What you’ll do:

• Mentor and supervise team in the planning and implementation of the EHS-HS program curriculum. family engagement services.
• Manage a designated district(s) with specific sites in the context of a management team.
• Oversees services provided by the EHS-HS team to enrolled children and their families including screening, assessment, individualization, prenatal/child outcomes tracking and coordination of overall comprehensive child development, mental health, disabilities, nutrition, health, parent involvement and family development.
• Monitors status of all enrolled children’s outcomes, utilizes program consultants, manages EHS-EHSCCP-HS systems and services requirements for State Regulations and Head Start Performance Standards.
• Supervises documentation and provides quality assurance activities.
• Assures collaboration and integration of the integrated services team for high-quality early childhood development, mental health, health, nutrition, safe environments, and disability services.
• Assists in planning, developing, and monitoring program services, policies and procedures.
• Contributes to the continuous improvement of Early Head Start/ Head Start program services.
• Collaborates with public school personnel and community agencies.

What you’ll bring:

• Bachelor’s degree required- Early Childhood Education, Family Studies, or related field
• Minimum of 2 years' experience is required, including:
  • Social services experience, including case management
  • Supervision Experience
• Equivalent combination of education and experience will be considered
• Ability to speak, write, and read Spanish is required
• Possess an insured & registered vehicle and a valid AZ driver’s license.
• Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card
• DES Criminal Affidavit Required
• AZ DHS Criminal History Affidavit Required
• Food Handlers Card

Southwest Human Development is committed to creating a safe, healthy, and supportive environment for our employees and the communities we serve.

Learn more about working with us

Our core values reflect our commitment to children, families, caregivers, and the communities we serve. They guide how we work, how we support one another, and how we grow as a team. Learn more about our values and benefitshere .

Travel Required

Yes . Daily travels to sites throughout Maricopa County

Qualifications

Education

Required

Bachelors or better in Early Childhood Education or related field.

Experience

Required

Knowledge of Department of Child Safety reporting mandates

Ability to speak, write, and read Spanish

2 years: Social services experience, including case management, or supervision experience

Licenses & Certifications

Required

Auto Ins Certificate

DCS APS CBC Online Check

CPR and First Aid Cert

Driver License

Food Handler's Card

DES Criminal Affidavit

DHS Criminal Affidavit

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.