Manager Facilities Support Services - Door Attendants

Mayo Clinic Healthcare; Rochester (MN); On-site; USD 81,000 - 123,000; Full time

Job summary

A leading healthcare provider seeks a dedicated Operations Manager to oversee daily operations, ensuring efficient service delivery and compliance with policies. The ideal candidate will possess strong leadership skills and a commitment to patient care. This full-time role offers competitive compensation and comprehensive benefits, supporting professional growth and development.

Benefits

Medical: Multiple plan options

Dental: Delta Dental or reimbursement account

Vision: Affordable plan with national network

Pre-Tax Savings: HSA and FSAs

Retirement: Competitive retirement package

Qualifications

• 3 years of supervisory experience or equivalent education/experience.
• Strong leadership and team-building skills required.

Responsibilities

• Manages daily operations of assigned work units.
• Develops and maintains customer-focused work unit.
• Coaches and mentors team members.

Skills

Supervisory Skills

Leadership

Problem Solving

Communication

Team Building

Education

Bachelor's degree in a business-related field

Associate's degree

High School diploma/GED

Tools

Microsoft Office

Excel

Job description

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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Manages the daily operations of assigned work units including Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units. Plans, organizes, supervises, and coordinates activities within the General Service department. Develops and maintains a customer-focused and efficient work unit supporting patient transport, mail and material delivery, information and hospitality, lost and found, parking/transportation, card access, or telephone operations. Provides budgetary input, oversees supplies and equipment purchases, initiates service agreements, and manages the work unit's budget targets. Communicates effectively with customers to coordinate and resolve problems proactively. Ensures compliance with institutional and division policies/procedures. Continuously improves work processes and data to enhance efficiencies, outcomes, and service quality. Regulates staffing based on workload fluctuations. Monitors workload to meet patient/customer needs consistently. Acts as the primary change agent for staff and the voice of the customer. Coaches, mentors, and develops team members, providing opportunities for professional growth. Provides orientation and training to new and existing team members. Participates in personnel actions including performance reviews, corrective actions, and time management. Contributes to department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance with standards from regulatory agencies such as Joint Commission, OSHA, ERTKA, FDA, ADA, etc. Utilizes support resources effectively and interacts with Division and Mayo Clinic support teams. Takes leadership in emergency and mass casualty situations to ensure patient services are maintained. Continuously seeks to improve management skills and practices.

Qualifications

Bachelor's degree in a business-related field with 3 years of supervisory/leadership experience in diverse teams, or an Associate's degree with 5 years' experience, or a High School diploma/GED with 7 years' supervisory/leadership experience. A Bachelor's degree is preferred. Must demonstrate strong supervisory, leadership, team-building, and problem-solving skills. Ability to collaborate across disciplines. Excellent organizational, interpersonal, written, and oral communication skills. Demonstrated influence skills. Strong computer skills (Microsoft Office, Excel). Excellent analytical skills and issue resolution abilities. Lean management and/or Six Sigma experience is advantageous.

Additional Details

Exemption Status: Exempt

Compensation: $81,286 - $122,033 annually

Benefits Eligible: Yes

Schedule: Full-time, Daytime hours, Mon-Fri, minimal on-call rotation every 6 weeks

Site Description: Multiple locations including Phoenix/Scottsdale, AZ; Jacksonville, FL; Rochester, MN; and others. Learn more about each campus.

Equal Opportunity: Consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, or disability. Mayo Clinic participates in E-Verify.

Recruiter: Shelly Weir