Manager - Facilities Maintenance and Operations - ONSITE

bcbsaz; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Blue Cross Blue Shield of Arizona seeks an experienced Campus Operations and Maintenance Leader to oversee main campus facilities, including HVAC, electrical, plumbing, and building systems. You will direct maintenance staff, manage vendors, and develop a prioritized capital and deferred maintenance plan to keep workplaces safe and productive.

You will lead safety training, ensure contractor compliance, and serve as the primary point of contact for building occupants, aligning operations with

Qualifications

• 3 years of management or supervisory experience.
• 3 years of project management experience.
• 5 years of experience in facilities management, construction, asset management, or a related position.
• Associate degree or higher required.

Responsibilities

• Manage main campus facilities operations including site, electrical, plumbing, HVAC, building envelope, roofing, irrigation, and interiors.
• Oversee maintenance requests via CMS/CMMS system with response, dispatch, and closeout quality.
• Direct daily workload and dispatch for maintenance and engineering staff and contractors.
• Operate building automation and management systems for HVAC and lighting. Ensure alarm response and setpoints.
• Ensure safety training and contractor safety compliance across campus.

Skills

Management

Project management

Facilities operations

Communication

Safety training

Education

Associate degree or higher

Bachelor's degree in business administration, engineering, construction management, or related field

Tools

CMMS

Job description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

PURPOSE OF THE JOB

Maintain and optimize all main campus office buildings by leading maintenance and engineering staff, managing maintenance and repair projects, administering facility service and building-system vendors, and defining and executing a prioritized deferred maintenance roadmap. Support employees by ensuring their work environment is safe, well maintained, and positive.

REQUIRED QUALIFICATIONS

Required Work Experience

• 3 years of management or supervisory experience
• 3 years of project management experience
• 5 years of experience in facilities management, construction, asset management, or a related position

Required Education

• Associate degree or higher

Required Licenses

• Valid Arizona driver license with an acceptable driving record

Required Certifications

• None

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 5 years of management experience
• 8 years of experience in facilities management, maintenance, and building systems
• Experience operating a multi-building corporate office campus, including rooftop HVAC, central plant, electrical, and plumbing systems
• Experience planning and executing major building-system replacement programs and multi-year deferred maintenance backlogs
• Experience managing a portfolio of facility service vendors and the associated operating budget

Preferred Education

• Bachelor's degree in business administration, engineering, construction management, or a related field

Preferred Licenses

• None

Preferred Certifications

• IFMA Facilities Management Professional, FMP

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

CAMPUS OPERATIONS AND MAINTENANCE

• Manage all facets of main campus facilities operations and maintenance, including site, electrical, plumbing, HVAC, building envelope, roofing, irrigation, and interior finishes.
• Oversee on-demand and preventive maintenance service requests through the department's work order and computerized maintenance management system, including response time, dispatching, on-time completion, closeout, and quality of work.
• Direct the daily workload and dispatch of maintenance and engineering staff and maintenance contractors across all main campus buildings.
• Oversee the operation of building automation and building management systems that control HVAC and lighting, including sequencing, setpoint standards, and alarm response.
• Maintain and install kitchen, cafeteria, and breakroom equipment, including refrigeration, walk-in units, ice machines, dish and warming equipment, exhaust hoods and hood suppression systems, and grease traps. Workplace Development manages the dining services program and vendor relationship.
• Oversee utility account operations, meter readings, and consumption tracking for water, gas, electricity, and solar generation. Report consumption trends to support operating and capital planning.
• Serve as the facilities point of contact for building occupants, administrative staff, and key building personnel to ensure issues are managed promptly and effectively.
• Deliver and document safety training for facilities and support services staff.
• Maintain contractor safety compliance on campus.
• Serve as the facilities point of contact for building incidents and service disruptions, escalating significant events to the Director.

TECHNOLOGY SPACE ENVIRONMENTAL SUPPORT

• Maintain the environmental and power infrastructure serving campus main distribution frame, i