Manager, External Communications – Creative Content and Reputation

H&R Block; Kansas City (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

H&R Block in Kansas City seeks a Manager, External Communications – Creative Content and Reputation to shape the brand's external voice through strategic storytelling, video production, and integrated campaigns across media, social, and owned channels.

This hands‑on role blends strategy with execution, leading content creation, platform assets, and crisis communications support, while partnering with internal teams and outside agencies to protect and elevate the brand.

Qualifications

• 5+ years of experience in communications, public relations, or a related field.
• Video production capabilities, including filming, editing, and post‑production.
• Advanced graphic design skills with Adobe Creative Cloud and independent content creation.
• Demonstrated success creating engaging content across social, digital, and multimedia channels.
• Experience in media relations, storytelling, and executing integrated campaigns.
• Excellent written and verbal communication skills; ability to simplify complex topics.
• Highly organized and collaborative with cross‑functional influence.

Responsibilities

• Lead external communications strategies that build brand awareness and protect company reputation.
• Develop and execute PR, media relations, and enterprise storytelling initiatives.
• Create engaging content across social, digital, video, and earned media channels.
• Produce video content from concept and storyboarding through filming, editing, and post production.
• Design platform‑specific creative assets including graphics, motion content, and short‑form video.
• Ensure all content and campaigns align with brand standards and messaging guidelines.
• Partner cross‑functionally to deliver integrated communications across owned, earned, and social channels.
• Monitor brand reputation, identify risks, and support crisis communications when needed.
• Analyze content and campaign performance to optimize reach, engagement, and effectiveness.
• Manage external agencies, media partners, and other communications‑related vendors and projects.

Skills

Video production

Content creation

Graphic design

Storytelling

Social media

Public relations

Excellent communication

Project management

Tools

Premiere Pro

After Effects

Photoshop

Illustrator

InDesign

Job description

About The Role

The Manager, External Communications – Creative Content and Reputation will help shape and amplify H&R Block’s external voice through strategic storytelling, brand reputation initiatives, and integrated communications across media, social, and owned channels. This is a hands‑on role that blends strategy with execution, requiring someone who can not only develop compelling narratives but also bring them to life through video production, content creation, social assets, and visually engaging campaigns that connect our brand to real customer needs.

About The Role

The Manager, External Communications – Creative Content and Reputation will help shape and amplify H&R Block’s external voice through strategic storytelling, brand reputation initiatives, and integrated communications across media, social, and owned channels. This is a hands‑on role that blends strategy with execution, requiring someone who can not only develop compelling narratives but also bring them to life through video production, content creation, social assets, and visually engaging campaigns that connect our brand to real customer needs. Day to day, you’ll…

• Lead external communications strategies that build brand awareness and protect company reputation
• Develop and execute PR, media relations, and enterprise storytelling initiatives
• Create engaging content across social, digital, video, and earned media channels
• Produce video content from concept and storyboarding through filming, editing, and post‑production
• Design platform‑specific creative assets including graphics, motion content, and short‑form video
• Ensure all content and campaigns align with brand standards and messaging guidelines
• Partner cross‑functionally to deliver integrated communications across owned, earned, and social channels
• Monitor brand reputation, identify risks, and support crisis communications when needed
• Analyze content and campaign performance to optimize reach, engagement, and effectiveness
• Manage external agencies, media partners, and other communications‑related vendors and projects

Required Qualifications

• 5+ years of experience in communications, public relations, or a related field
• Strong video production capabilities, including filming, editing, and post‑production using tools like Premiere Pro, After Effects, or similar
• Advanced graphic design skills with proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) and the ability to create content independently
• Demonstrated success creating engaging content across social, digital, and multimedia channels, supported by a strong portfolio
• Experience in media relations, storytelling, and executing integrated communications campaigns
• Excellent written and verbal communication skills, with the ability to simplify complex topics for diverse audiences
• Highly organized and collaborative, with the ability to manage multiple priorities, meet tight deadlines, and influence cross‑functional stakeholders

Preferred Qualifications

• Experience supporting consumer brands or financial services organizations
• Background working with PR or creative agencies
• Experience leveraging performance data or social insights to refine communications strategy
• Familiarity with reputation monitoring or social listening tools

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well‑being through competitive pay, comprehensive benefits, and support for life both in and outside of work.