Manager, Enterprise Continuous Improvement

TECHNOLOGY & INNOVATION; Chicago (IL); Hybrid; USD 115,000 - 135,000; Full time

Job summary

Strata seeks a Manager, Enterprise Continuous Improvement to join our Corporate Operations team in Chicago, IL. You will lead cross-functional problem-solving using Kaizen, A3 thinking, and lean tools to enable scalable process improvements and build internal capabilities.

You’ll coach and enable change across teams, partnering with executives to set data-driven targets, define KPIs, and tie improvements to business review cadences.

Qualifications

• 5+ years of experience in continuous improvement, operational excellence, or a related discipline within a SaaS or tech environment.
• Proven track record facilitating structured problem solving and cross-functional improvement efforts.
• Certification in Lean, Six Sigma, or equivalent structured problem‑solving methodology (e.g., Lean Black Belt, Six Sigma Green/Black Belt).
• Experience developing and delivering training programs or enablement tools.
• Strong facilitation, coaching, and change management skills.
• Fluency in Microsoft Office Suite (Word, Excel, Powerpoint).

Responsibilities

• Lead structured, cross-functional problem-solving initiatives focused on improving business processes and outcomes.
• Facilitate Kaizen events and A3 problem-solving workshops to drive clarity, alignment, and sustainable improvements.
• Partner with executive stakeholders and business leaders to identify improvement opportunities and support execution with a structured approach.
• Guide teams in setting meaningful, data-driven targets and KPIs that integrate with business review cadences and ongoing performance management.
• Measure, track, and communicate program outcomes, using both quantitative and qualitative data
• Help drive a culture of continuous improvement by designing and launching programs to educate, certify, and create champions of improvement across teams.
• Develop or adapt curriculum, toolkits, and templates to support self-sufficient adoption of problem-solving practices.
• Act as a culture builder and internal coach for continuous improvement mindset and behaviors.
• Track progress and outcomes of improvement efforts, ensuring measurable business impact.

Skills

Continuous improvement

Operational excellence

Facilitation

Change management

Training programs

Influence without authority

Lean Six Sigma

SaaS/tech environment

Microsoft Office

Tools

Miro

Lucidchart

Confluence

Job description

Manager, Enterprise Continuous Improvement

Chicago, IL

How you’ll make an impact:

We are seeking a Manager, Enterprise Continuous Improvement to join our Corporate Operations team. In this high-impact role, you will lead structured problem-solving efforts across the company using methodologies like Kaizen, A3 thinking, and other lean tools. Your focus will be on enabling scalable, process-focused improvements and building the internal capabilities of teams to solve problems on their own.

This role will also play a critical part in helping teams define clear process improvement targets that tie directly into our standard business review processes, ensuring that continuous improvement efforts are outcome-oriented and aligned with enterprise goals.

You will work cross-functionally to coach, facilitate, and enable change. Backed by strong executive sponsorship, you’ll help embed a culture of continuous improvement while building systems that enable others to lead and sustain that change independently.

The responsibilities of this role include:

• Lead structured, cross-functional problem-solving initiatives focused on improving business processes and outcomes.
• Facilitate Kaizen events and A3 problem-solving workshops to drive clarity, alignment, and sustainable improvements.
• Partner with executive stakeholders and business leaders to identify improvement opportunities and support execution with a structured approach.
• Guide teams in setting meaningful, data-driven targets and KPIs that integrate with business review cadences and ongoing performance management.
• Measure, track, and communicate program outcomes, using both quantitative and qualitative data
• Help drive a culture of continuous improvement by designing and launching programs to educate, certify, and create champions of improvement across teams.
• Develop or adapt curriculum, toolkits, and templates to support self-sufficient adoption of problem-solving practices.
• Act as a culture builder and internal coach for continuous improvement mindset and behaviors.
• Track progress and outcomes of improvement efforts, ensuring measurable business impact.

What we’re looking for:

• 5+ years of experience in continuous improvement, operational excellence, or a related discipline within a Saas or tech environment
• Proven track record facilitating structured problem solving and cross-functional improvement efforts.
• Certification in Lean, Six Sigma, or equivalent structured problem‑solving methodology (e.g., Lean Black Belt, Six Sigma Green/Black Belt).
• Experience developing and delivering training programs or enablement tools.
• Strong facilitation, coaching, and change management skills.
• Ability to influence without authority and navigate across teams and levels.
• Comfort working independently in a fast‑paced, high‑trust environment.
• Fluency in Microsoft Office Suite (Word, Excel, Powerpoint)
• You’ll really wow us if you have:
  • Experience standing up new CI or Operational Excellence functions.
  • Familiarity with digital collaboration and process documentation tools (e.g., Miro, Lucidchart, Confluence, etc.).

Estimated Salary Range: $115,000-135,000
Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well‑being benefits.

Find out more about Strata benefits here .

How we work:
Our preferred location for open roles is Chicago, IL. We value in‑person connection and regularly host on‑campus events to create meaningful opportunities for our team to build relationships and collaborate

Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.

We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward‑thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.

• We connect with positive intent.
• We are helpful.
• We own it.
• We are humble.

This role is based out of Strata’s Chicago campus.

Chicago Campus: Aon Center, 200 E Randolph Street, Chicago, IL 60601

This is a hybrid role, mandating two days per week at our Chicago campus.