Hybrid Enterprise CI Manager (Chicago)

TECHNOLOGY & INNOVATION; Chicago (IL); On-site; USD 115,000 - 135,000; Full time

Job summary

Strata seeks a Manager, Enterprise Continuous Improvement to join our Corporate Operations team in Chicago, IL. You will lead cross-functional problem-solving using Kaizen, A3 thinking, and lean tools to enable scalable process improvements and build internal capabilities.

You’ll coach and enable change across teams, partnering with executives to set data-driven targets, define KPIs, and tie improvements to business review cadences.

Qualifications

• 5+ years of experience in continuous improvement, operational excellence, or a related discipline within a SaaS or tech environment.
• Proven track record facilitating structured problem solving and cross-functional improvement efforts.
• Certification in Lean, Six Sigma, or equivalent structured problem‑solving methodology (e.g., Lean Black Belt, Six Sigma Green/Black Belt).
• Experience developing and delivering training programs or enablement tools.
• Strong facilitation, coaching, and change management skills.
• Fluency in Microsoft Office Suite (Word, Excel, Powerpoint).

Responsibilities

• Lead structured, cross-functional problem-solving initiatives focused on improving business processes and outcomes.
• Facilitate Kaizen events and A3 problem-solving workshops to drive clarity, alignment, and sustainable improvements.
• Partner with executive stakeholders and business leaders to identify improvement opportunities and support execution with a structured approach.
• Guide teams in setting meaningful, data-driven targets and KPIs that integrate with business review cadences and ongoing performance management.
• Measure, track, and communicate program outcomes, using both quantitative and qualitative data
• Help drive a culture of continuous improvement by designing and launching programs to educate, certify, and create champions of improvement across teams.
• Develop or adapt curriculum, toolkits, and templates to support self-sufficient adoption of problem-solving practices.
• Act as a culture builder and internal coach for continuous improvement mindset and behaviors.
• Track progress and outcomes of improvement efforts, ensuring measurable business impact.

Skills

Continuous improvement

Operational excellence

Facilitation

Change management

Training programs

Influence without authority

Lean Six Sigma

SaaS/tech environment

Microsoft Office

Tools

Miro

Lucidchart

Confluence

Job description

Strata seeks a Manager, Enterprise Continuous Improvement to join our Corporate Operations team in Chicago, IL. You will lead cross-functional problem-solving using Kaizen, A3 thinking, and lean tools to enable scalable process improvements and build internal capabilities.

You’ll coach and enable change across teams, partnering with executives to set data-driven targets, define KPIs, and tie improvements to business review cadences.