Director - Application Development 3

Genpact Ltd.; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Genpact Ltd. is seeking a Director - Application Development to lead strategic ServiceNow initiatives and presales engagements in a fast-paced, innovation-driven environment.

You will demonstrate deep ServiceNow expertise across ITSM, ITOM, HRSD, and CSM, drive client workshops, and shape proposals with compelling commercial and technical content. Remote work options are available for this leadership role.

Qualifications

• Experience in the IT industry with ServiceNow presales and large-scale bids.
• Ability to support Sales teams to win new business in accounts.
• Excellent customer-facing, presentation, and communication skills.
• Strong business analysis and requirements analysis capabilities.
• Ability to work in a small team with minimal supervision.

Responsibilities

• Demonstrate expertise in ServiceNow modules ITSM/ITOM/CSM and HRSD.
• Present ServiceNow solutions to clients with a value-led approach.
• Assist Sales in qualification of customer needs and pre-demo analysis.
• Lead customer workshops and stakeholder presentations.
• Produce sales proposals and technical documentation outlining benefits.

Skills

Leadership

Client relations

Communication

Project management

Agile methodologies

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Database Server

Design Thinking

Executive Presence

Greenplum Database

Power BI

MS SQL Server

SQL Server Reporting Services

MySQL

Oracle ERP Systems

PL/SQL

SSIS

Stored Procedures

Risk Management

People Leadership

Storytelling

Job description

Director - Application Development

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc

Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.

Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.

Assess the customer’s strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.

Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.

Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.

Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.

Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.

Hands‑on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.

Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.

Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

Minimum Qualifications

experience in the IT industry technical experience with the ServiceNow platform

Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)

Worked in presales environments with experience on large scale ServiceNow bids

Experience supporting a Sales team to win new business in new and existing accounts

Excellent customer facing, presentation and communication skills (written and verbal)

Good business analysis and requirements analysis skills

Must be able to work as part of a small team with minimal day-to-day supervision

Preferred Qualifications/ Skills

BSc in Computer Science or Computer EngineeringServiceNow Presales AccreditationsServiceNow Systems Administrator certification

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Certified Cloud Security Professional - UdemyUdemy

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Database Server, Design Thinking, Executive Presence, Greenplum Database, Inclusion, Microsoft Power Business Intelligence (PBI), Microsoft SQL Developer, Microsoft SQL Server, Microsoft SQL Server Reporting Services, Modernizing Operations, MySQL, Oracle Enterprise Resource Planning (ERP) Systems, People Leadership, Personal Effectiveness, PL/SQL (Programming Language), Risk Management, SQL Server Integration Services (SSIS), Stored Procedures, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Application Development

Remote Type -

Remote

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.