Manager Enterprise Application

Franklin Fitch; United States; Hybrid; USD 85,000 - 150,000; Full time

Benefits offered by this job

Bonus

Sign-on incentive

Job summary

Franklin Fitch seeks an Enterprise Applications Support Engineer (iManage) to manage and optimize iManage and related legal applications for a US-wide remote workforce. The role requires cloud migration expertise and strong troubleshooting skills, with hybrid onsite expectations in Boston, New York, or Washington DC.

You will support upgrades, dashboards and data extracts, collaborate with vendors, and contribute to enterprise IT projects within a 100-year law-firm history context.

Qualifications

• Experience administering iManage and related legal business apps.
• Experience with legal environments and processes.
• Strong ability to troubleshoot and resolve outages proactively.

Responsibilities

• Administer, support and enhance iManage and other legal apps.
• Migrate iManage from on-premises to cloud.
• Monitor performance, troubleshoot issues and minimise downtime.
• Plan, execute and support upgrades, patches and new features.
• Create and maintain testing, regression and post-upgrade procedures.
• Develop SQL queries, reports and data extracts for business needs.
• Collaborate with vendors on escalations and improvements.
• Support broader IT projects across enterprise apps.

Skills

SQL queries

Troubleshooting

Analytical thinking

Tools

iManage

Job description

Enterprise Applications Support Engineer (iManage) | Up to 150k | Fully Remote in CT, DC, FL, IL, ME, MD, MA, NH, NJ, NY, NC, OH, RI, VT, VA

Hybrid in Boston, New York or Washington DC (2 days onsite per week).

What's in it for you?

Join a law firm with 100 years of history in the US

Join a team with cloud modernisation projects, and an 80-20 project to support split

Key Responsibilities

• Administer, support and enhance iManage and other legal business applications.
• Participate in the migration of iManage from on-premises infrastructure to the cloud.
• Monitor application performance, troubleshoot issues and proactively minimise downtime.
• Plan, execute and support application upgrades, patches and new feature deployments.
• Create and maintain testing, regression and post-upgrade support procedures.
• Develop SQL queries, reports and data extracts for operational and business requirements.
• Work directly with vendors on escalations, upgrades and technical improvements.
• Assist with broader IT projects across the enterprise applications environment.
• Strong iManage administration and support experience
• Experience within a legal environment.
• iManage Cloud migration experience.

Location

• Fully remote in the following states: CT, DC, FL, IL, ME, MD, MA, NH, NJ, NY, NC, OH, RI, VT, VA
• If you are less than 50 miles to the following cities, the role is 2 days onsite per week, Boston, New York or Washington DC.
• $85,000 - $150,000 + bonus + potential sign-on incentive.