Manager - Enhanced Behavior Support

Hopeservices; Gilroy (CA); On-site; USD 75,000 - 93,000; Full time

Job summary

Hope Services, a leading provider of services in Silicon Valley, seeks a leader to oversee the development, implementation, and ongoing management of individualized behavior support services for individuals with complex needs. You will ensure compliance with regulations, promote best practices in positive behavior support, and guide a multidisciplinary team toward person-centered outcomes.

Responsibilities include supervising RBTs and BCBA staff, ensuring Behavior Support Plans meet state

Qualifications

• A four-year degree in Applied Behavior Analysis, Psychology, Social Work, Special Education, or a related field and a minimum of 5 years of supervisory experience in a behavioral health or support services setting or an approved combination of education and work experience.
• Must hold a current, active Registered Behavior Technician (RBT) credential through the Behavior Analyst Certification Board (BACB).

Responsibilities

• Provide leadership and direction for the Enhanced Behavior Modification Program across all operational areas.
• Oversee the assessment, planning, and implementation of enhanced behavior support services, ensuring all plans are evidence-based, person-centered, and trauma-informed.
• Supervise Registered Behavior Therapists (RBTs) and support Board Certified Behavior Analysts (BCBAs), and other program staff.
• Ensure all Behavior Support Plans comply with local, state, and federal regulations, including applicable licensing standards.
• Monitor program effectiveness through data analysis, incident reports, quality assurance activities, and feedback from stakeholders.
• Facilitate training and professional development for staff on behavioral support strategies, de-escalation techniques, and regulatory compliance.
• Collaborate with internal and external stakeholders including families, caregivers, residential providers, schools, and funding agencies.
• Maintain accurate records, documentation, and reports required for compliance and program improvement.
• Serve as a resource and subject matter expert in behavior support practices.
• Lead crisis response planning and review critical incidents to ensure safety and promote long-term behavioral stability.
• Promote a culture of respect, dignity, and inclusion for all program participants.
• Assist with program expansion strategies.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Regulatory knowledge

Behavior analytic approach

MS Office

Education

Bachelor's in ABA/psych/soc work

RBT credential

Tools

MS Office Suite

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<<

>>>>>> ASPIRE to Excellence CARF Accredited <<<<<<

>>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<<

>>>>>> Four-star Charity Navigator <<<<<<

>>>>>> 2024 Candid Gold Seal of Transparency <<<<<<

Salary Range: $6,700.00 - $ 8,325.00 per month commensurate with experience and qualifications

Job Summary:

An Individual in this position is responsible for overseeing the development, implementation, and ongoing management of individualized behavior support services for individuals with complex behavioral and mental health needs. This role ensures compliance with applicable regulations, promotes best practices in positive behavior support, and leads a multidisciplinary team to achieve high-quality, person-centered outcomes.

Key Responsibilities:

• Provide leadership and direction for the Enhanced Behavior Modification Program across all operational areas.
• Oversee the assessment, planning, and implementation of enhanced behavior support services, ensuring all plans are evidence-based, person-centered, and trauma-informed.
• Supervise Registered Behavior Therapists (RBTs) and support Board Certified Behavior Analysts (BCBAs), and other program staff.
• Ensure all Behavior Support Plans comply with local, state, and federal regulations, including applicable licensing standards.
• Monitor program effectiveness through data analysis, incident reports, quality assurance activities, and feedback from stakeholders.
• Facilitate training and professional development for staff on behavioral support strategies, de-escalation techniques, and regulatory compliance.
• Collaborate with internal and external stakeholders including families, caregivers, residential providers, schools, and funding agencies.
• Maintain accurate records, documentation, and reports required for compliance and program improvement.
• Serve as a resource and subject matter expert in behavior support practices.
• Lead crisis response planning and review critical incidents to ensure safety and promote long-term behavioral stability.
• Promote a culture of respect, dignity, and inclusion for all program participants.
• Assist with program expansion strategies.
• Perform other duties as assigned.

Required Qualifications:

• A four-year degree in Applied Behavior Analysis, Psychology, Social Work, Special Education, or a related field and a minimum of 5 years of supervisory experience in a behavioral health or support services setting or an approved combination of education and work experience.
• Must hold a current, active Registered Behavior Technician (RBT) credential through the Behavior Analyst Certification Board (BACB).

Required Skills and Knowledge:

• Excellent leadership, organizational, and communication skills.
• Experience with publicly funded support systems.
• Knowledge of applicable laws and standards (e.g., Lanterman Act, IDEA, HCBS Waiver).
• Strong understanding of positive behavior support principles and behavior analytic strategies.
• Proficiency in MS Office Suite

Environmental Conditions

Office and field-based work. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, computer and performing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to outdoor weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.