Manager - Enhanced Behavior Support

Hope Services; Gilroy, Northern (CA, KY); Hybrid; USD 75,000 - 93,000; Full time

Job summary

Hope Services in Silicon Valley seeks a qualified leader to oversee the development, implementation, and ongoing management of individualized behavior support services for individuals with complex needs.

This role ensures regulatory compliance, leads a multidisciplinary team, and drives person-centered outcomes through evidence-based practices and trauma-informed approaches.

Qualifications

• Four-year degree in ABA, Psychology, Social Work, Special Education or related field.
• Minimum of 5 years supervisory experience in behavioral health or related setting.
• Current, active RBT credential through the BACB.

Responsibilities

• Provide leadership for the Enhanced Behavior Modification Program across all areas.
• Oversee assessment, planning, and implementation of enhanced behavior support services.
• Supervise RBTs, BCBA(s), and other program staff.
• Ensure Behavior Support Plans comply with local, state, and federal regulations.
• Monitor program effectiveness through data, incidents, QA activities, and stakeholder feedback.
• Facilitate staff training on behavioral support and regulatory compliance.
• Collaborate with families, residential providers, schools, and funding agencies.
• Maintain required records and reports for compliance.

Skills

Leadership

Organizational skills

Communication skills

Publicly funded support systems

Lanterman Act knowledge

Positive behavior support

MS Office

Education

Applied Behavior Analysis

Psychology

Social Work

Special Education

RBT credential (BACB)

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

2025 Winner of Mercury News Best in Silicon Valley

ASPIRE to Excellence CARF Accredited

2024 Great Nonprofits Top-Rated Nonprofit

Four-star Charity Navigator

2024 Candid Gold Seal of Transparency

Salary Range: $6,700.00 - $ 8,325.00 per month commensurate with experience and qualifications

Job Summary:

An Individual in this position is responsible for overseeing the development, implementation, and ongoing management of individualized behavior support services for individuals with complex behavioral and mental health needs. This role ensures compliance with applicable regulations, promotes best practices in positive behavior support, and leads a multidisciplinary team to achieve high-quality, person-centered outcomes.

Key Responsibilities:

• Provide leadership and direction for the Enhanced Behavior Modification Program across all operational areas.


• Oversee the assessment, planning, and implementation of enhanced behavior support services, ensuring all plans are evidence-based, person-centered, and trauma-informed.


• Supervise Registered Behavior Therapists (RBTs) and support Board Certified Behavior Analysts (BCBAs), and other program staff.


• Ensure all Behavior Support Plans comply with local, state, and federal regulations, including applicable licensing standards.


• Monitor program effectiveness through data analysis, incident reports, quality assurance activities, and feedback from stakeholders.


• Facilitate training and professional development for staff on behavioral support strategies, de-escalation techniques, and regulatory compliance.


• Collaborate with internal and external stakeholders including families, caregivers, residential providers, schools, and funding agencies.


• Maintain accurate records, documentation, and reports required for compliance and program improvement.


• Serve as a resource and subject matter expert in behavior support practices.


• Lead crisis response planning and review critical incidents to ensure safety and promote long-term behavioral stability.


• Promote a culture of respect, dignity, and inclusion for all program participants.


• Assist with program expansion strategies.


• Perform other duties as assigned.

Required Qualifications:

• A four-year degree in Applied Behavior Analysis, Psychology, Social Work, Special Education, or a related field and a minimum of 5 years of supervisory experience in a behavioral health or support services setting or an approved combination of education and work experience.


• Must hold a current, active Registered Behavior Technician (RBT) credential through the Behavior Analyst Certification Board (BACB).

Required Skills and Knowledge:

• Excellent leadership, organizational, and communication skills.


• Experience with publicly funded support systems.


• Knowledge of applicable laws and standards (e.g., Lanterman Act, IDEA, HCBS Waiver).


• Strong understanding of positive behavior support principles and behavior analytic strategies.


• Proficiency in MS Office Suite

Environmental Conditions

Office and field-based work. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, computer and performing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to outdoor weather conditions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.