Manager - Engineering, Managed Services

CDW; Alton (IL); On-site; USD 140,000 - 180,000; Full time

Job summary

CDW is seeking a Manager - Engineering, Managed Services to lead a cloud-focused, platform-agnostic engineering team. You will drive operational excellence, customer satisfaction, and financial performance by owning service delivery, resource management, and continuous improvement across cloud, automation, and observability offerings.

The role includes ensuring compliance with SLAs, governing processes, and developing the team while acting as a product owner for managed services.

Qualifications

• Bachelor’s degree required with 7+ years experience including 1 year of managerial experience, or 11+ years experience with 1 year of managerial experience.

Responsibilities

• Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services.
• Own end-to-end service delivery and performance for government environments, ensuring SLAs and contractual commitments.
• Execute service management practices, runbooks, and governance processes to maintain operations.
• Drive continuous service improvement across processes, tooling, and customer experience.

Skills

Cloud operations

Managed services

Team leadership

ITIL

SLA governance

Resource planning

Education

Bachelor’s degree

Tools

Service management tools

Job description

The Manager - Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings.

Responsibilities

• Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work.
• Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements.
• Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes.
• Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance.
• Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services.
• Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio.

Requirements

• Bachelor’s degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
• Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, a plus.
• Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, a plus.
• Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, a plus.
• Ability to travel up to 25% as needed, a plus.

Compensation

• Annual bonus target of 20% subject to terms and conditions of plan.

Company Overview

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

About CDW

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.