Manager - Engineering and Operations

Xcel Energy Inc; Denver (CO); On-site; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Pension

401(k) plan

Paid time off

Holidays

Tuition reimbursement

Job summary

Xcel Energy is seeking a Manager - Engineering and Operations to lead a team responsible for operational management and continuous improvement of critical security and resilience platforms. This role oversees Everbridge, Dataminr, Industrial Defender, and Splunk, ensuring effective risk reduction and regulatory compliance across the enterprise.

You will drive service delivery, threat detection and monitoring capabilities, vendor relationships, and team development while coordinating with

Qualifications

• Bachelor's degree or 4 years of related experience.
• 4 years of prior people leadership experience.
• 7 years of related functional experience.
• Excellent communication and relationship management abilities.
• Familiarity with ITIL or other service management practices.

Responsibilities

• Operations Management: Maintain and enforce support procedures and oversee performance of services.
• Leadership: Manage staff performance and cross-site coordination with contractors.
• Service Lifecycle: Align demand for services with IT strategic priorities and budgets.
• Subject Matter Expert: Provide expert domain knowledge and stay current with trends.

Skills

Leadership

Operations management

Service delivery

Threat detection

Vendor management

Communication skills

ITIL familiarity

Education

Bachelor's degree

Tools

Monitoring tools

System monitoring tools

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

The Manager - Engineering and Operations leads a team responsible for operational management and continuous improvement of critical security and resilience platforms including Everbridge, Dataminr, Industrial Defender, and Splunk. Oversees service delivery, threat detection and monitoring capabilities, critical event management, operational technology (OT) security monitoring, vendor relationships, and team development while ensuring solutions effectively reduce enterprise risk, support regulatory compliance, and enhance organizational preparedness and response capabilities.

Essential Responsibilities

• Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
• Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
• Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends

Minimum Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Four years of prior people leadership experience.
• Seven years of related functional experience.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
• Proficient experience and knowledge of the OSI Model Demonstrated experience effectively managing system or equipment change deployment.
• Experience in the use of system monitoring tools.
• Strong time management skills, technical aptitude and analytical abilities.
• Able to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements

• Has worked in or with Operational Technology (OT) tools for at least 3 years.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-BargainingThe anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Deadline to Apply: 09/21/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.