Manager - Employee Benefit Claims

Transamerica Corporation; Iowa (LA); Hybrid; USD 84,000 - 99,000; Full time

Benefits offered by this job

401k Match

Paid Time Off starting at 160 hours annually

Tuition Reimbursement

Job summary

Transamerica Corporation is looking for a Claims Manager to lead a team of Claims Examiners. This role involves improving claims processes, driving operational excellence, and restructuring workflows. The ideal candidate has strong employee benefits experience and a proven record of leading high-performing teams.

The position offers a hybrid work environment and a comprehensive benefits package, including competitive pay, 401k match, and paid parental leave.

Qualifications

• Minimum of 5 years of claims experience.
• Demonstration of management ability.

Responsibilities

• Lead a team of Claims Examiners within the claims organization.
• Drive operational excellence and restructure team workflows.
• Improve claims intake and escalation processes.

Skills

Leadership skills

Problem solving

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent work experience

Job description

## Manager - Employee Benefit ClaimsApplylocations: Cedar Rapids, Iowa: Denver, Coloradotime type: Full timeposted on: Posted Todayjob requisition id: R20061664**Job Family**Claims**About Us**At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.**Who We Are**We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.**What We Do**Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.\* For more information, visit transamerica.com.**Job Description Summary**We are seeking a Claims Manager to lead a team of Claims Examiners and drive operational excellence within our claim's organization. This role will play a key part in restructuring team workflows, improving claims intake and escalation processes, and partnering closely with contact center operations. The ideal candidate brings strong employee benefits (EB) and group claims experience, along with a proven track record of leading high-performing teams and implementing process improvements. This is a hands-on leadership opportunity for someone who can hit the ground running, support organizational transformation, and help shape the future state of the claims function.**Job Description****Responsibilities*** Plans and organizes the work of Examiners.* Reviews work in progress as well as conducts audits to insure quality. Involved in State Insurance Dept. audits.* Handles personnel actions including interviewing, hiring, firing, performance reviews, salary recommendations, and coordinates training and development. Enforce company rules fairly and impartially.* Reviews more complex cases and settles or initiates further action within approved authority limits.* Serves as a technical resource to subordinates and others in the organization.* Monitors performance, progress, schedules, and costs.* Involved in fraud identification and training. Testifies at depositions, hearings, and trials.* Assist and maintain claim loss and reserve records and report on claims in relationship to company business and industry standards.* In collaboration with Vice President, establish overall department budget; allocate resources within department; manage department activities to budget. Involved in various projects involving the system, acquiring business, etc.* Maintain positive, proactive relationships with our clients, agents and other internal departments to meet service objectives.* Negotiate and monitor relationships with outside investigative firms and death claim payments through banks.**Qualifications*** Bachelors degree or equivalent work experience required. Minimum of 5 years of claims experience. Demonstration of management ability.**Preferred Qualifications*** Leadership skills which fosters an environment of respect, support, and growth within team and peers. Problem solving and analytical skills. Excellent oral and written communication skills. Strong organizational skills. Ability to research and interpret information for the completion of claims as well as projects; self-starter; ability to multi-task.**Working Conditions*** Hybrid Environment***\*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.\*\******Compensation:**The salary for this position generally ranges between $84,000-$99,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.**Bonus Eligibility:**This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.**Disclaimer:** *Beware of fake job offers!*We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:* We will **never** request personal information such as ID or payment for equipment upfront.* Official offers are sent via **DocuSign** following a verbal offer—not through text or email.*This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.***What We Offer**For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.Compensation Benefits* Competitive Pay* Bonus for Eligible EmployeesBenefits Package* Pension Plan* 401k Match* Employee Stock Purchase Plan* Tuition Reimbursement* Disability Insurance* Medical Insurance* Dental Insurance* Vision Insurance* Employee Discounts* Career Training & Development OpportunitiesHealth and Work/Life Balance Benefits* Paid Time Off starting at 160 hours annually for employees in their first year of service.* Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).* Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars* Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.* Adoption Assistance* Employee Assistance Program* Back-Up Care Program* PTO for Volunteer Hours* Employee Matching Gifts Program* Employee Resource Groups* Inclusion and Diversity Programs* Employee Recognition Program* Referral Bonus Programs