Manager, Email Operations and Execution

Prudential Annuities Distributors (PAD); Newark (NJ); On-site; USD 115,000 - 189,000; Full time

Benefits offered by this job

401(k) plan with company match

Pension plan

Wellness programs

Education benefit

Employee stock purchase plan

Paid time off

Job summary

Prudential Annuities Distributors (PAD) is seeking a Manager, Email Operations & Execution to lead enterprise email marketing and lifecycle communications. This role reports to the Director, Email & Marketing Automation and manages a team responsible for translating email strategy into scalable, compliant execution.

This leader will drive campaign delivery, governance, and process improvements while partnering with Email Strategy & Business Partnership, Email Audience & Programs Strategy, and

Qualifications

• Experience leading email marketing operations and lifecycle communications.
• Experience building, leading, and scaling campaign delivery or marketing operations teams.
• Working knowledge of email platforms, lifecycle marketing, audience segmentation, QA, and workflows.
• Ability to manage multiple priorities and lead cross-functional initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Experience in complex, matrixed marketing organizations.

Responsibilities

• Lead the execution of email campaigns, lifecycle programs, and automated communications across business units.
• Ensure campaigns are delivered accurately, on time, and aligned with business requirements.
• Oversee deployment readiness, QA, and post-launch support; drive operational excellence.
• Establish scalable workflows, standards, and quality controls; ensure governance and compliance.
• Partner with strategy, audience programs, and Martech teams to optimize processes.

Skills

Email marketing

Marketing automation

Campaign operations

Digital marketing execution

Team leadership

Project management

Leadership

Communication

Stakeholder management

Problem-solving

Matrix organization experience

Job description

Job Classification: Marketing & Communications - Marketing The Manager, Email Operations & Execution is responsible for leading the operational delivery of enterprise email marketing and lifecycle communications. Reporting to the Director, Email & Marketing Automation, this role manages the team responsible for translating email strategy into efficient, scalable, and compliant execution.

Why This Role Matters:

This leader oversees campaign execution, workflow management, quality assurance, operational governance, and continuous process improvement. The role partners closely with Email Strategy & Business Partnership, Email Audience & Programs Strategy, and Marketing Automation Platform teams to ensure email programs are delivered with accuracy, consistency, and measurable business impact.

What You Will Do:

Email Operations & Campaign Delivery

• Lead the execution of email campaigns, lifecycle programs, and automated communications across business units.
• Ensure campaigns are delivered accurately, on time, and in alignment with business requirements and operational standards.
• Oversee campaign readiness, deployment processes, quality assurance, and post-launch support.
• Drive consistency and operational excellence across all email execution activities.

Operational Governance & Process Management

• Establish and maintain scalable workflows, execution standards, and quality controls.
• Ensure compliance with marketing, brand, regulatory, and data governance requirements.
• Continuously improve processes that increase efficiency, reduce risk, and enhance execution quality.
• Partner with Email Audience & Programs and Martech product owner teams to support process optimization and automation opportunities.

Team Leadership & Resource Management

• Lead, coach, and develop the Email Operations & Execution team.
• Manage workload prioritization, resource allocation, and delivery planning across projects and business priorities.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Build team capabilities and delivery capacity through effective use of internal talent, external partners, and scalable operational support models.

Cross-Functional Partnership & Stakeholder Support

• Partner with strategy, audience & programs, Martech platforms, creative, and analytics teams to translate marketing objectives into executable programs.
• Communicate priorities, risks, dependencies, and operational recommendations to stakeholders and leadership.
• Support alignment between strategic planning and execution to ensure successful delivery of marketing initiatives.
• Serve as a trusted operational partner across the Email & Marketing Automation organization.

What You Will Bring:

• Strong experience in email marketing, marketing automation, campaign operations, or digital marketing execution.
• Experience building, leading, and scaling campaign delivery or marketing operations teams, including management of internal staff, external partners, and flexible delivery resources.
• Working knowledge of email platforms, lifecycle marketing, audience segmentation, quality assurance, and operational workflows.
• Proven ability to manage multiple priorities, improve processes, and lead cross-functional initiatives.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Experience working within complex, matrixed marketing organizations.

Success Measures

• Reliable, high-quality delivery of email campaigns and lifecycle communications.
• Improved operational efficiency, execution quality, and speed to market.
• Strong adherence to governance, quality assurance, and compliance standards.
• Effective workload management and team performance.
• Increased scalability of email operations through process improvement and standardization.
• Positive stakeholder satisfaction and partnership across marketing functions.

What we offer you:

• Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.
• The salary range for this role is from $114,500.00 to $188,900.00.
• Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.
• Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
• Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
• Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
• If you need an accommodation to complete the application process, please email [e-mail].
• If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.
• Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.
• Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.
• Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.
• For more information please visit news.prudential.com.
• Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.
• PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.
• For more information about PGIM, visit pgim.com.
• Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.
• For more information please visit news.prudential.com.
• PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.
• Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.
• PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.