Manager EIT AS6401

Oklahoma State University; Stillwater (OK); On-site; USD 70,000 - 97,000; Full time

Job summary

Oklahoma State University seeks a Data Center Operations Manager to lead enterprise technology services and ensure alignment with university goals. You will oversee 24/7 data center operations, enforce SOPs, and drive performance across shifts, coordinating with Shift Coordinators for incident response and continuous improvement.

The role emphasizes reliability, security, and efficient operation of critical infrastructure with accountability for staffing and service delivery.

Qualifications

• Bachelor's degree required (conferred by start date).
• Minimum five years of related work experience.
• Valid driver's license.
• Post-secondary education may substitute for years of required experience.

Responsibilities

• Provide leadership and operational oversight for 24/7 data center operations.
• Oversee service delivery, staff performance, and continuous improvement.
• Manage staffing models, incident response, and cross-shift coordination.
• Ensure safe, reliable, and secure operation of critical IT infrastructure.

Skills

Leadership

Communication

Incident management

Workforce planning

Education

Bachelor's degree

Job description

Campus OSU-Stillwater

Contact Name & Email

Charlie Metzger, [e-mail]

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

This position is designated as essential. Essential personnel may be required to report to work if contacted by their supervisor or if the university announces “Essential Personnel Only” staffing through the OSU Alert System. Additionally, this position requires on-call duty to respond to urgent situations outside regular shifts. Some duties may require the use of a university vehicle for transportation to on- or off-campus locations.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$70,000 - $97,000

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About This Position

The Data Center Operations Manager provides leadership and operational oversight for enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position is accountable for service delivery, staff performance, and continuous improvement within the assigned domain.

The Data Center Operations Manager is responsible for the overall performance, reliability, and execution of 24/7 data center operations. This role ensures the safe, reliable, efficient, and secure operation of data center facilities, critical IT infrastructure, and supported services by overseeing operations across all shifts and enforcing standard operating procedures (SOPs). The Manager oversees operations through Shift Coordinators, delegating real-time coordination and supervision while maintaining accountability for service performance, staffing models, incident response, and continuous improvement.

Required Qualifications

• Bachelor's (degree must be conferred on or before agreed upon start date)
• Five (5) years of related work experience.
• Valid driver's license
• Post-secondary education may substitute for years of required experience.

Preferred Qualifications

• Bachelor's Information Technology, Computer Science, Electrical Engineering, or related field
• 5+ years of experience in data center operations, IT infrastructure, or facilities management, including 2+ years of experience leading or managing teams in a 24/7 operational environment

Certifications, Registrations, And/or Licenses

• ITIL Foundation, Data Center Certified Associate (DCCA), or equivalent

Skills, Proficiencies, And/or Knowledge

• Strong leadership, communication, and decision-making skills
• Data center operations and critical infrastructure fundamentals
• Incident management, escalation, and operational governance
• Staffing models, shift coordination, and workforce planning

Working Conditions: Physical and Environmental Hazards

• Must be able to lift up to 50 pounds and perform physical activities such as stretching, bending, and kneeling. The role also requires working with hands above eye level and below foot level to install or position devices and cables.
• Data Center noise levels are within OSHA's permissible exposure limit (PEL). However, hearing protection is recommended and provided for use on the Data Center production floor. A cooler-than-average room temperature is maintained to ensure proper cooling of the computing environment. Employees may also be exposed to electrical equipment and energized components; therefore, appropriate electrical safety awareness and adherence to established procedures are required.