Manager EHR Support

HCA Healthcare, Inc.; Richmond (VA); On-site; USD 112,000 - 186,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) match

Education support

Job summary

HCA Healthcare, Inc. in Richmond, VA seeks a Manager EHR Support to provide technical and managerial leadership for clinical applications across the division.

You will guide the EHR support team, align with IT&S strategies, and coordinate division-wide software releases and training. Ideal candidates have a Bachelors degree, 10+ years in healthcare IT and at least 3 years in management, plus strong communication and vendor-management skills.

Qualifications

• Bachelors degree required.
• 10+ years relevant experience in healthcare IT.
• 3+ years of management experience.

Responsibilities

• Provide technical and managerial leadership for clinical applications within the division.
• Lead the Division EHR Support Team and coordinate division-wide testing and implementation of software releases.
• Develop strategies for training and tools for all clinical applications and ensure standardization and best practices.

Education

Bachelors Degree

10+ Years Experience

3+ Years Management

Job description

Salary Estimate: 111987.20 - 186284.80 / year

Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

To Qualify: You should be living in the Richmond, VA area today.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager EHR Support with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Manager EHR Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division. This position ensures continuity and alignment of the division’s clinical application services direction and plans with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division’s clinical application services infrastructure and in the development of guidelines, procedures, and standards.

Primary responsibilities include serving as the EHR Support leader for the division, managing the Division EHR Support Team, and coordinating consistent support of EHR clinical applications within the division. This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications.

The Manager EHR Support requires subject matter knowledge across clinical applications. This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

GENERAL RESPONSIBILITIES

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division.
• Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.
• Builds and maintains relationships with business operations, IT&S leaders, and vendors.
• Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities.
• Organizes, plans, assigns, and monitors completion of work.
• Participates in the development of corporate and division-level clinical application standards, policies, and procedures.
• Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and standards.
• Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications.
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
• Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
• Grows the support capabilities for clinical applications throughout the Division.
• Works with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician Support Coordinators to implement the division plan for application standardization, utilization, integration, and optimization.
• Promotes EHR system security and patient confidentiality and helps ensure compliance.
• Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems.
• Participates in activities to improve departmental and organizational performance.
• Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
• Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

EDUCATION & EXPERIENCE

• Bachelor’s Degree Required
• 10 + Years Relevant Experience
• 3 + Years Management Experience

OTHER/SPECIAL QUALIFICATIONS

• A thorough knowledge and understanding of current and emerging clinical applications technology
• Mature understanding of clinical application support processes and workflow
• Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
• Strong analytical skills and detailed organizational skills
• Demonstrated ability to proactively identify needs, manage resources, and multi-task
• Demonstrated ability to communicate effectively verbally and in writing
• Demonstrated customer orientation
• Strong leadership and management skills
• Demonstrated ability to recruit, develop, and retain staff
• Demonstrated ability to work in stressful situations
• Competency in basic PC use and required tools
• Must be able to drive to assigned sites to complete work

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

There is so much good to do in the world and so many different ways to do it. - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Manager EHR Support opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.