Manager EHR Applications

1004 Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 120,000 - 180,000; Full time

Job summary

Lehigh Valley Health Network seeks an experienced Epic specialist to lead the Epic EHR platform across an enterprise environment. You will oversee build, configuration, testing, upgrades, and release cycles using Sherlock, Nova, and Orion to ensure a reliable, scalable Epic experience for clinicians and staff.

You will mentor analysts, align work with IS&T priorities, manage integrations, and guide performance improvements while partnering with operational leaders to support workflows and

Qualifications

• High School Diploma/GED with 3 years of leadership or 3 years Epic applications experience.
• Experience in Epic-based large hospitals or IDNs and understanding of clinical operations.
• Program and large-scale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture.
• Ability to coach and mentor team members.
• EPIC Certification - Epic Systems.

Responsibilities

• Guide teams in supporting, optimizing, and maintaining Epic and other applications.
• Lead design, configuration, and implementation of Epic enhancements and upgrades.
• Collaborate with cross-functional teams to resolve operational issues and improve reliability.
• Utilize Epic vendor tools (Sherlock, Nova, Orion) to coordinate efforts.
• Influence technical direction while aligning with IS&T priorities and strategic plans.
• Provide mentorship and technical guidance to analysts on scalability, security, and maintainability.
• Establish and maintain standards for integration design, documentation, and lifecycle management.
• Oversee vendor management, implementations, and maintenance processes.

Skills

Epic Systems

Leadership

Project management

Healthcare operations

Education

Epic Certification

Bachelor's Degree

Master's Degree

Tools

Sherlock

Nova

Orion

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward‑thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic‑specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single‑platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Duties

Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains. Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities. Collaborate with cross‑functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk. Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts. Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans. Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts. Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities. Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

Minimum Qualifications

• High School Diploma/GED 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or 3 years Experience in Epic applications development, support, and maintenance, including hands‑on participation in the application lifecycle (design, build, testing, implementation, and ongoing support) or 4 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare industry experience.
• Experience working within Epic‑based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Program and large‑scale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture and associated standards.
• Ability to coach and mentor team members.
• EPIC Certification - Epic Systems

Preferred Qualifications

• Bachelor's Degree Computer Science or Healthcare related field or Master's Degree Computer Science or Healthcare related field.
• 5 years Direct leadership responsibilities and 5 years Epic applications support and 7 years Progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and long‑term plans.
• Strong business acumen with the ability to manage application portfolios and Epic roadmaps, support enterprise‑wide application rationalization, and contribute to budget planning and forecasting.
• Skilled in clear business and technical writing, including preparation of SBARs, RCAs, and other structured decision‑support documents.
• Multiple certifications and proficiency badges.
• PMP - Project Management Professional - Project Management Institute Upon Hire.

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

All personnel actions and programs will adhere to this policy.

Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Location & Schedule

• Work Shift: Day Shift
• Address: 1210 S Cedar Crest Blvd
• Primary Location: Allentown - 1220 S Cedar Crest Blvd
• Position Type: Onsite
• Union: Not Applicable
• Work Schedule: 8:00am - 4:30p
• Department: 1004-09590 Community Connect Initiatives - CC

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice.

Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace.

This designation tells you that LVHN is a great place to work from hire to retire.

If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.