Manager, ED & Observation Case Management

GHI Staffing Solutions; Georgia; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Full Relocation Assistance

Career Growth Opportunities

Job summary

GHI Staffing Solutions is seeking an experienced Manager for Emergency Department & Observation Case Management. This role involves overseeing daily operations, ensuring high-quality patient care, and supporting a talented case management team.

The ideal candidate will hold a Texas RN license or LMSW and possess leadership experience in hospital case management. This position offers relocation assistance and opportunities for career growth within a large healthcare system.

Qualifications

• Minimum 5 years of experience in Utilization Management, Case Management, and Discharge Planning.
• Strong understanding of payer requirements and performance improvement.
• Minimum 3 years of leadership experience.

Responsibilities

• Lead day‑to‑day operations of the ED and Observation Case Management team.
• Oversee utilization management, care coordination, and discharge planning activities.
• Utilize data and metrics to drive performance improvement initiatives.

Skills

Utilization Management

Case Management

Discharge Planning

Leadership

Performance Improvement

Education

Current Texas RN license OR LMSW (LCSW preferred)

Case Management Certification (CCM, ACM, or equivalent)

Job description

Manager, ED & Observation Case Management

Houston, United States | Posted on 06/25/2026

A leading healthcare organization in Houston is seeking an experienced Manager of Emergency Department (ED) & Observation Case Management to provide leadership and oversight for a high‑performing case management team.

This leadership role is responsible for coordinating and managing daily operations related to care facilitation, utilization management, case management, and discharge planning while supporting quality outcomes, patient throughput, and financial performance.

Key Responsibilities

• Lead day‑to‑day operations of the ED and Observation Case Management team
• Oversee utilization management, care coordination, and discharge planning activities
• Partner with physicians, nursing leadership, social work, and ancillary departments to improve patient outcomes
• Utilize data and metrics to drive performance improvement initiatives
• Support staff development, coaching, mentoring, and performance management
• Assist with departmental budgeting, resource management, and strategic planning
• Ensure compliance with regulatory and payer requirements
• Promote patient‑centered care and operational excellence

If you have a background in hospital case management leadership and are looking for an opportunity to lead a high‑impact team within a respected healthcare organization, we would welcome the opportunity to speak with you.

Qualifications

• Current Texas RN license OR LMSW required (LCSW preferred)
• Case Management Certification (CCM, ACM, or equivalent) required
• Minimum 5 years of experience in:
  • Utilization Management
  • Case Management
  • Discharge Planning
  • Cost/Quality Management Programs
• Minimum 3 years of hospital‑based nursing or social work experience
• Minimum 3 years of leadership experience
• Strong understanding of payer requirements, utilization review, care coordination, and performance improvement
• Full Relocation Assistance Available
• Career Growth Opportunities Within a Large Healthcare System